Metapack Launches Delivery Tracker to Help Global Retailers Create Best-in-Class Delivery Experiences & Inspire Repeat Business
February 04 2020 - 8:30AM
Business Wire
A branded eCommerce tracking portal that
enables retailers to control and optimize post-purchase
experiences
Metapack, the global leader in eCommerce delivery technology,
today launched Metapack Delivery Tracker, a new branded tracking
portal designed to improve customer delivery experience, reduce
delivery inquiries and increase customer lifetime value for global
retailers and brands. Delivery Tracker seamlessly integrates into
any online shopping environment and allows consumers to monitor the
delivery status of their parcels in 17 languages for over 470
carriers worldwide, all without leaving the retailer’s site.
Delivery Tracker also works as a powerful retailer marketing tool,
displaying customized promotional offers and messages that bring
customers back into the purchase cycle.
“For many online retailers, customer communication ends at the
order confirmation email and we believe that’s a missed
opportunity. At Metapack, our goal is to create a seamless branded
experience from checkout to tracking to delivery to returns.
Delivery Tracker goes a long way to delivering on that promise,”
said Duncan Licence, VP of Global Product at Metapack. “With
Delivery Tracker, we’ve enhanced the tracking experience to give
consumers more visibility, simpler status messages and a more
positive delivery experience overall.”
Fully integrated with over 350,000 “Buy Online, Pick-Up in
Store” locations
Delivery Tracker comes fully loaded with delivery data and
custom status messages for over 350,000 Pick-Up/Drop-off (PUDO)
locations worldwide. Any retailer can load data for their stores
seamlessly. Delivery Tracker informs customers when their order is
“ready for pick-up” and provides the customer with the pickup
location, store hours and contact information. It’s a powerful tool
to help retailers boost store traffic and incremental sales.
Built-in marketing features increase revenue and repeat
business
Delivery Tracker allows brands and retailers to promote products
via ads within the delivery tracking platform. This creates an
untapped revenue stream that was non-existent when retailers would
send customers to the parcel carrier page to get delivery
status.
A seamless brand experience from store to cart to delivery
and back
Delivery Tracker allows retailers to maintain a consistent brand
experience throughout the entire customer life cycle, while keeping
the customer on the retailer site to track a parcel.
Easy implementation into any eCommerce environment
Delivery Tracker focuses on usability, accessibility and device
responsiveness, ensuring that retailers can deploy a best-in-class
product that covers every stage of the delivery tracking journey.
The portal is designed specifically to offer a beautiful,
frictionless experience.
Benefits to Consumers:
• Real-time tracking for 470+ carriers and 5,000+ services in
220+ countries and territories • Buy Online, Pick-Up In Store
(BOPIS) support for 350,000+ PUDO locations • Standardized delivery
status messages, regardless of the carrier • Delivery status
messages translated into 17 languages
Benefits to Online Retailers:
• Create a consistent branded experience from checkout to
delivery • Reduce costly and time-consuming “Where is my order”
(WISMO) calls • Improve Customer Satisfaction by improving delivery
visibility • Increase revenue with custom promotional content and
links
For further information about Delivery Tracker, please visit:
https://www.metapack.com/tracking/
About Metapack
Founded in 1999, Metapack helps eCommerce and delivery
professionals meet consumers’ growing expectations of delivery,
while maintaining and optimising operational efficiency. Metapack’s
SaaS solution offers a wide range of personalised delivery
services, from global order tracking to simplified return
procedures, through a catalogue of 470 carriers and 5,000 services
available that span every country in the world. Thanks to Metapack,
more than 550 million packages are sent annually by many of the
world’s leading eCommerce retailers. Metapack is a wholly-owned
subsidiary of Stamps.com (Nasdaq: STMP).
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version on businesswire.com: https://www.businesswire.com/news/home/20200204005158/en/
Julie Kirby Ascendant Communications jkirby@ascendcomms.net
07956 955625
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