SEBL Siebel Systems (MM)

Siebel Systems, Inc. (Nasdaq:SEBL), a leading provider of customer-facing solutions, today announced that M2 Communications, a sales outsourcing firm for the telecommunications industry, has selected Siebel CRM OnDemand over Salesforce.com and other CRM providers as its strategic CRM platform. Based in Gilbert, AZ, M2 Communications provides sales force outsourcing designed to increase sales performance for telecommunications and technology companies. As testament to the company's effectiveness, it has already helped one of its customers increase sales from $1.5 million in 2002 to $15 million in 2005. As M2 Communications continued to grow, however, its internal server-based CRM solution could not keep up with the functionality the company required, and yearly upgrades were getting too costly. "As a sales outsourcing organization, we had to ensure we were implementing best practices within the sales teams in order to meet our customers' goals," said Nick Medina, Vice President, Marketing, M2 Communications. "We were looking for a Web-based solution because of our remote sales professionals and we evaluated a number of products. In the end, Siebel CRM OnDemand offered the best price, performance, integration, and market leadership position to meet our needs." Another key decision factor was the fact that Siebel CRM OnDemand seamlessly integrates with MS Outlook so M2 Communications sales professionals did not have to use a proprietary email system. Additionally, the data security and system backup capabilities of Siebel CRM OnDemand's hosted offering provided the reliability and integrity M2 Communications needed for its critical customer data. "We also were very impressed with the ability of Siebel CRM OnDemand to easily deliver forecasts and opportunity status with a single click," concluded Medina. "Those are just some of the key benefits of having a single, integrated customer data store. And the product is so easy to use, it's a snap for our sales professionals to enter and maintain quality data." About Siebel CRM OnDemand Siebel CRM OnDemand is a hosted CRM offering delivered over the Web and accessible from an Internet browser at a fixed price per user per month. Customers can deploy Siebel CRM OnDemand quickly, easily, and affordably without any up-front IT investments. Hosted by IBM, Siebel CRM OnDemand delivers complete sales, marketing, and service functionality; built-in customer analytics; virtual call center technology; embedded best practices; and world-class hosting services and support. Siebel CRM OnDemand is now available for purchase. For more information, visit www.crmondemand.com. About Siebel Systems Siebel Systems is a leading provider of software solutions and services that drive value and loyalty in client-customer relationships, providing best-in-class capabilities in on-premise and hosted customer relationship management (CRM), business analytics, and customer data integration. Siebel's new Customer Adaptive Solutions enable organizations to model their customer-centric business processes in order to drive the most effective customer interactions, gain increased insight over time, and continually realign those processes for systemic and consistent improvement. With more than $2 billion in R&D investments, 11-plus years of customer software experience, an extensive global ecosystem of alliance partners, and more than 4,000 customers and 3.7 million live users, Siebel is the proven choice in helping organizations of all types and sizes achieve customer-driven business results. For more information, visit www.siebel.com. For more information on Siebel Systems solutions and services, please visit our Web site: CRM -- http://www.siebel.com/crm; OnDemand Solutions -- http://www.crmondemand.com; Industry CRM -- http://www.siebel.com/industry-crm; Call Center and Service -- http://www.siebel.com/call-center; Sales Force Automation -- http://www.siebel.com/sales-force-automation; Marketing Automation -- http://www.siebel.com/marketing-automation; Business Intelligence -- http://www.siebel.com/business-intelligence; Integration Solutions -- http://www.siebel.com/integration-solutions; CRM Services -- http://www.siebel.com/crm-services. Except for the historical information contained herein, this press release contains forward-looking statements that involve risk or uncertainties. Future operating results of Siebel Systems may differ from the results discussed or forecasted in the forward-looking statements due to factors that include, but are not limited to, risks associated with our pending merger with Oracle Corporation, customer relations, such as the availability of Siebel Systems' products and services, customer implementation of products and services, relationships with customers, third-party vendors and systems integrators, concentration of revenues in a relatively small number of customers, existence of errors or defects in products, ability to successfully manage growth, significant current and expected additional competition and the need to continue to expand product distribution and services offerings. Further information on potential factors that could affect the financial results of Siebel Systems are included in Siebel Systems' Annual Report on Form 10-K, Quarterly Reports on Form 10-Q and its other filings with the Securities and Exchange Commission, which are available at www.sec.gov. Siebel Systems assumes no obligation to update the information in this press release. Siebel is a trademark of Siebel Systems, Inc. and may be registered in certain jurisdictions. All other product and firm names mentioned are the property of their respective owners and are mentioned for identification purposes only.