WESTFORD, Mass., July 26, 2017 /PRNewswire/ --
Key Takeaways:
- Sonus introduces Incident Management-as-a-Service to deliver
expert oversight on the availability and performance of Sonus
solutions.
- Latest service offering speeds resolution to network issues,
which impact critical IP-based communications.
- IMaaS complements and extends Sonus partner maintenance and
service offerings, enabling channel partners to provide value-added
services to enterprise customers.
Sonus Networks, Inc. (Nasdaq: SONS), a global leader in securing
cloud and real-time communications, today announced a new offering:
Incident Management-as-a-Service (IMaaS). Working in conjunction
with Sonus partner maintenance and support offerings, this managed
service provides expert oversight of Sonus network elements and
speeds resolution of network anomalies. By decreasing
communications network downtime, Sonus IMaaS protects
organizations' revenues, productivity and reputations.
In its latest version of The Cost of Server, Application, and
Network Downtime: North American Enterprise Survey and
Calculator, IHS Markit revealed that, in aggregate, information
and communication technology downtime costs North American
organizations $700 billion per year.
More specifically, equipment problems are responsible for 40
percent of that cost.
Network downtime and degraded performance can negatively impact
an organization's productivity, customer satisfaction, and revenue.
Sonus IMaaS was designed to address these concerns by assessing
availability and performance of Sonus devices to ensure they are
performing as expected. In the unlikely event of an issue, IMaaS
notifies the problem resolution resources supporting the Sonus
devices. This proactive, expert monitoring includes incident
characterization, customer notification and initial triage,
speeding the time to incident resolution.
Sonus maintains some of the world's most advanced IP
communications networks. IMaaS is the latest addition to the
already expansive Sonus Global Services portfolio that includes
offerings for cloud scale-out, predictive services, network
survivability, bandwidth optimization, and security.
Quotes:
"As one of Australia's leading UCaaS providers, it's
imperative our network is always working," said Simon Latif, Chief Technology Officer, Novum
Networks. "Sonus IMaaS provides us with greater network insight and
faster response time for network irregularities. Knowing an expert
is watching our communications traffic allows us to focus on
providing the best possible experience to our customers."
"The cost of disruption to mission-critical real-time
communications is significant to any organization," said
Casey Cornett, principal product
manager, Global Services, Sonus. "To ensure communications never
stop, it's necessary for businesses to have expert network
oversight and a rapid path to resolution in place if issues arise.
Customer conversations may begin with Sonus technology, but
proactive service offerings like Sonus IMaaS keep conversations
running smoothly."
Additional Resources:
About Sonus:
Sonus brings the next generation of Cloud-based SIP and 4G/VoLTE
solutions to its customers by securing mission critical traffic for
VoIP, video, IM and online collaboration. With Sonus, enterprises
can secure and prioritize real-time communications, while service
providers can deliver reliable, secure real-time services for
mobile, UC and social applications. Sonus offers an
award-winning portfolio of hardware-based and virtualized Session
Border Controllers (SBCs), Diameter Signaling Controllers (DSCs),
Policy/Routing servers and media/signaling gateways. Visit
www.sonus.net or call 1-855-GO-SONUS. Follow Sonus on Twitter,
Facebook, LinkedIn, YouTube and Instagram.
Important Information Regarding Forward-Looking
Statements:
The information in this release contains
forward-looking statements regarding future events that involve
risks and uncertainties. All statements other than statements of
historical facts contained in this release are forward-looking
statements. Our actual results may differ materially from those
contemplated by the forward-looking statements. For further
information regarding risks and uncertainties associated with
Sonus' business, please refer to the "Risk Factors" section of
Sonus' most recent annual or quarterly report filed with the SEC.
Any forward-looking statements represent Sonus' views only as of
the date on which such statement is made and should not be relied
upon as representing Sonus' views as of any subsequent date. While
Sonus may elect to update forward-looking statements at some point,
Sonus specifically disclaims any obligation to do so.
For Sonus:
Jason Vancura, +1-978-614-8321
jvancura@sonusnet.com
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SOURCE Sonus Networks, Inc.