FOSTER CITY, Calif., Dec.
3, 2019 /PRNewswire/ -- Insure.com, a comprehensive
resource for insurance information, today released a survey
showcasing the best rated life insurance companies, as picked by
the policyholders who have them.
The survey asked over 1,700 current customers to rank the
companies by customer service, value for the price, ease of website
and mobile apps, and whether they'd recommend the company to
others.
The five highest-ranking life insurance companies for 2020
are:
- MassMutual: Overall satisfaction rating of
89.43%
- Northwestern Mutual Life Insurance Co.: Overall
satisfaction rating of 88.79%
- Brighthouse Life Insurance: Overall satisfaction
rating of 88.62%
- Transamerica: Overall satisfaction rating of
88.33%
- John Hancock Life Insurance: Overall
satisfaction rating of 87.47%
MassMutual secured the top spot by having high percentages in
the categories for who would recommend to a friend (90%), value for
the price (88.80%) and by giving great customer service (90.60%) to
those polled. Analysts also liked that it's a company that has
existed since 1851 and has a strong financial base, since customers
are counting on it to serve them for many years to come.
While Northwestern Mutual came in second overall, it is the most
beloved insurer in this study for customer recommendations, with a
95% percent positive referral ranking. It came in second for price
and ease of use.
Brighthouse was a hit with people who prioritize customer
service, coming in second overall in that category.
The reality of life insurance is that most people should have
it, but some put off the task for another day. You'd be wise to
check into your options if you: Own a home, hold debt you don't
want to saddle on a loved one, have children or a partner.
"Polling actual policyholders tends to uncover more information
than what experts might find," explains Les
Masterson, managing editor for Insure.com. "Our aim is for
this survey to help consumers who might have previously felt
intimidated when researching a life insurance plan. It's not a
chore anyone looks forward to, but protecting your family's
financial future is always a wise decision."
In addition to using this survey to find a policy, Insure
recommends checking a company's financial strength and complaint
record before signing a contract. For example, our first place
company, MassMutual, has a complaint ratio of .12 for individual
life insurance policies. That's quite low if you compare it to the
median complaint ratio of 1.00, which can be found on the National
Association of Insurance Commissioners (NAIC) site.
Insure.com commissioned Op4G to survey more than 4,600 insurance
customers nationwide in 2019; the life insurance portion reached
more than 1,700 people. Companies did not pay to be included, and
all analysis is independent and editorial. To read an overview
of the survey, including all data points and more about its
methodology, please visit Insure.com:
https://www.insure.com/best-life-insurance-companies/
About Insure.com
Insure.com is owned and operated by
QuinStreet, Inc. (Nasdaq: QNST), a pioneer in delivering online
marketplace solutions to match searchers with brands in digital
media. QuinStreet is committed to providing consumers and
businesses with the information and tools they need to research,
find and select the products and brands that meet their needs.
Insure.com is a member of the company's expert research and
publishing division.
For more than 20 years, Insure.com has served as a
comprehensive consumer resource for insurance information, offering
expert advice, articles, news, and tools about car, home, health,
and life insurance. Consumers have access to free car insurance
quotes and guidance on finding the right insurance policy, saving
money and solving claims problems.
Website: https://www.insure.com
Twitter: @InsureCom
Facebook: https://www.facebook.com/Insure
Media Contact
For Insure.com
Liberty Communications for QuinStreet
Rick Judge, 415-429-5652
QuinStreet@libertycomms.com
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SOURCE Insure.com