The HELPcard Uses Latitude Software Suite to Streamline Collection Efforts
November 21 2011 - 10:00AM
Business Wire
The HELPcard has reported faster and more effective collection
recovery as a result of deploying the debt collection solution from
Latitude Software, an Interactive Intelligence Group Inc. (Nasdaq:
ININ) company.
“Latitude software suite’s Windows-based architecture has made
it easier to connect to our legacy systems and has enabled our
collectors to access all account information from a single
interface,” said The HELPcard’s vice president of application
development, Eddy Ragle. “As a result, our agents are more
immediately equipped with accurate account information and can more
effectively collect payments.”
The HELPcard, a private credit card label, has also benefited
from Latitude software suite’s online, real-time credit card
payment and post-dated check interfaces.
“The debt recovery process has become faster and easier because
we can access online interfaces for payments over the Web,” said
The HELPcard’s director of collections, Donna Taylor. “Latitude’s
easy to use agent interface has further helped us speed the
collection process and it’s made agent training a breeze.”
The HELPcard selected the Latitude software suite to replace a
third-party solution it had outgrown.
“We looked at a variety of different systems,” Ragle said. “We
selected the Latitude software suite because of its intuitive,
feature-rich interface and the ‘can-do’ attitude of the company’s
management and support teams. As an example, Latitude’s developers
set up our system so we could use it to access a number of
different credit bureaus. This has resulted in a more streamlined
process for greater efficiencies.”
The HELPcard purchased Latitude Center, the vendor’s core
product for managing all pre- and post-charge-off accounts and the
entire collection workflow process. It also uses Latitude Exchange
for the rapid development of data import and export jobs.
Since the deployment, The HELPcard has been impressed with
Latitude’s customer service. “Latitude’s management and customer
service teams have been quick to provide us with guidance when
asked,” said The HELPcard’s recovery manager, Michael Vogle.
“Latitude’s ability to serve both third-party and first-party
collectors has also given us a competitive edge.”
About The HELPcardThe HELPcard® offers complete solutions
for private label credit cards, including loan origination and debt
collection. The HELPcard® is headquartered in Springdale, Arkansas
and serves merchants and corporations in all 50 states. With the
founding of The HELPcard® in 1983 came the launch of HC Credit,
which serves prime and near-prime consumers who wish to purchase
health care-related goods and services, including insurance co-pays
and deductibles. For more information, visit www.helpcard.com, or
www.hcrecoveryinc.com, or call +1 877.486.6785.
About Latitude SoftwareLatitude Software, an Interactive
Intelligence Group Inc. (Nasdaq: ININ) company, provides debt
collection software and services. Latitude offers hosted and
on-premise solutions that are easy to use and include comprehensive
functionality for faster, more effective debt collection and
portfolio recovery. The Latitude software suite is built using the
latest Microsoft .NET development tools and Microsoft SQL server
database technologies. Latitude was founded in 1997 and serves more
than 200 companies nationwide. Latitude is headquartered in
Jacksonville, Florida and can be reached at +1 866.396.2599,
sales@debtsoftware.com, or on the Net at www.debtsoftware.com.
About Interactive IntelligenceInteractive Intelligence
Group Inc. (Nasdaq: ININ) is a global provider of unified business
communications solutions for contact center automation, enterprise
IP telephony, and business process automation. The company’s
solutions, which can be deployed via an on-premise or hosted model,
include vertical-specific applications for insurance and
collections. Interactive Intelligence was founded in 1994 and has
more than 4,000 customers worldwide. The company is among Forbes
Magazine’s 2011 Best Small Companies in America and Software
Magazine’s 2011 Top 500 Global Software and Services Suppliers. It
employs approximately 1,000 people and is headquartered in
Indianapolis, Indiana. The company has offices throughout North
America, Latin America, Europe, Middle East, Africa and Asia
Pacific. Interactive Intelligence can be reached at +1 317.872.3000
or info@inin.com; on the Net: www.inin.com.
This release may contain certain forward-looking statements that
involve a number of risks and uncertainties. Factors that could
cause actual results to differ materially are described in the
company's SEC filings.
Interactive Intelligence is the owner of the marks INTERACTIVE
INTELLIGENCE, its associated LOGO and numerous other marks. All
other trademarks mentioned in this document are the property of
their respective owners.
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