Delta Outsource Group Uses Hosted Latitude Software Suite to Cost-Effectively Grow Its Business
October 04 2011 - 10:00AM
Business Wire
Delta Outsource Group, a national debt collection company, has
realized cost-effective business growth by deploying a hosted debt
collection solution from Latitude Software, an Interactive
Intelligence Group Inc. (Nasdaq: ININ) company.
“The hosted Latitude software suite’s low up-front costs and
broad feature-set enabled us to effectively compete against larger
companies as soon as we opened our doors,” said Delta Outsource
Group’s COO, Nick Jarman. “Its built-in capabilities such as
plug-and-play integrations with numerous credit bureaus and skip
tracing companies have kept our operations streamlined for ongoing
efficiencies.”
Delta Outsource Group is using the hosted version of the
vendor’s Latitude Center, its core product for managing pre- and
post-charge-off accounts and the entire collection workflow
process. It also uses Latitude add-on applications to manage
collection outsourcing; share data and account information with
customers via a secure Web portal; automate account treatment
strategies; integrate with third-party dialing systems; and help
customers better analyze data.
Delta Outsource Group uses Latitude Center to support its
collection agents located at the company’s headquarters in Lake St.
Louis, Mo. The software suite helps agents process more than 25,000
interactions per day.
Since deployment, Delta Outsource Group has cited Latitude
Center’s ease-of-use as another critical benefit. “Within a few
days our new agents are fully trained on the Latitude software
suite and able to start working accounts,” Jarman said. “Combined
with a simple license activation to add new users, the Latitude
software suite enables us to take on new business fast.”
Delta Outsource Group has also benefitted from
ease-of-management. “The Latitude software suite has been
incredibly stable and we’ve not had to hire any programming or IT
staff to manage it,” Jarman said. “Adding to this benefit is
Latitude’s very impressive response time – whether we have
questions or want to give feedback, they get back to us fast and
really listen.”
The Latitude software suite helps Delta Outsource Group attract
new business too, according to Jarman. “Many of our customers were
already using the Latitude software suite, which made it easier to
win their business because they had already been sold on the
software’s reliability and flexibility.”
About Delta Outsource Group
Delta Outsource Group Inc. is a performance-based nationwide
debt collection company. It offers a diverse selection of call
center solutions from first-party, early-stage collections, to
third-party, post charge-off recovery programs. Delta Outsource
Group was founded in 2009 with a mission to provide professional
receivables management programs built on a foundation of integrity
and open communication. Its workforce is empowered to deliver
superior results, linking innovative technology with intelligent
analytics. For more information about Delta Outsource Group, visit
http://www.deltaoutsourcegroup.com, email
info@deltaoutsourcegroup.com, or call 1.877.329-0437.
About Latitude Software
Latitude Software, an Interactive Intelligence company, provides
debt collection software and services. Latitude offers hosted and
on-premise solutions that are easy to use and include comprehensive
functionality for faster, more effective debt collection and
portfolio recovery. The Latitude software suite is built using the
latest Microsoft .NET development tools and Microsoft SQL server
database technologies. Latitude was founded in 1997 and serves more
than 200 companies nationwide. Latitude is headquartered in
Jacksonville, Florida and can be reached at 866.396.2599,
sales@debtsoftware.com, or on the Net at www.debtsoftware.com.
About Interactive Intelligence
Interactive Intelligence Group Inc. (Nasdaq: ININ) is a global
provider of unified business communications solutions for contact
center automation, enterprise IP telephony, and business process
automation. The company’s solutions, which can be deployed via an
on-premise or hosted model, include vertical-specific applications
for insurance and collections. Interactive Intelligence was founded
in 1994 and has more than 4,000 customers worldwide. The company is
among Software Magazine’s 2010 Top 500 Global Software and Services
Suppliers, and Forbes Magazine’s 2010 Best Small Companies in
America. It employs approximately 1,000 people and is headquartered
in Indianapolis, Indiana. The company has offices throughout North
America, Latin America, Europe, Middle East, Africa and Asia
Pacific. Interactive Intelligence can be reached at +1 317.872.3000
or info@inin.com; on the Net: www.inin.com.
This release may contain certain forward-looking statements that
involve a number of risks and uncertainties. Factors that could
cause actual results to differ materially are described in the
company's SEC filings.
Interactive Intelligence is the owner of the marks INTERACTIVE
INTELLIGENCE, its associated LOGO and numerous other marks. All
other trademarks mentioned in this document are the property of
their respective owners.
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