Interactive Intelligence to Host Contact Center Industry Web Event

Interactive Intelligence (Nasdaq: ININ), a global provider of unified IP business communications solutions, is hosting an industry Web event Thursday, Jan. 27 at 11:30 a.m. EST titled, “2011: What Every Contact Center Should Know, and How to Plan for It.”

The free Web event, which will feature Forrester Research, Inc. principal analyst, Art Schoeller, will address the challenges and opportunities associated with key contact center technology trends. These trends include the increased adoption of cloud-based solutions, the incorporation of social media into multichannel communications, proactive customer contact, and more.

“Contact center technology and the dynamics of delivering quality service are changing at a rapid pace,” said Interactive Intelligence chief marketing officer and Web event co-host, Joe Staples. “The purpose of this Web event is to tap industry experts to share from their knowledge so contact centers can effectively face the challenges of the New Year and beyond.”

A Q&A session will follow the Web event, during which Art Schoeller and Joe Staples will be joined by the following panelists to answer audience questions: Blair Pleasant, president and principal analyst, COMMfusion, and UCStrategies co-founder; Sheila McGee-Smith, founder, McGee-Smith Analytics; and Don Van Doren, founder and president, Vanguard Communications.

All Web event attendees will receive the current Interactive Intelligence Contact Center Automation newsletter, which features the complete Gartner “Magic Quadrant for Contact Center Infrastructure, Worldwide” report.

To register for this Web event, visit: www.inin.com/WebEvent.

About Interactive IntelligenceInteractive Intelligence Inc. (Nasdaq: ININ) is a global provider of unified business communications solutions for contact center automation, enterprise IP telephony, and business process automation. The company was founded in 1994 and has more than 3,500 customers worldwide. Interactive Intelligence is among Software Magazine’s 2010 Top 500 Global Software and Services Suppliers, and Forbes Magazine’s 2010 Best Small Companies in America. The company is also positioned in the leaders’ quadrant of the Gartner Magic Quadrant for Contact Center Infrastructure, Worldwide report (Feb. 22, 2010). Interactive Intelligence employs approximately 800 people and is headquartered in Indianapolis, Indiana. It has 16 offices throughout North America, Latin America, Europe, Middle East, Africa and Asia Pacific. Interactive Intelligence can be reached at +1 317.872.3000 or info@inin.com; on the Net: www.inin.com.

This release may contain certain forward-looking statements that involve a number of risks and uncertainties. Factors that could cause actual results to differ materially are described in the company's SEC filings.

Interactive Intelligence Inc. is the owner of the marks INTERACTIVE INTELLIGENCE, its associated LOGO and numerous other marks. All other trademarks mentioned in this document are the property of their respective owners.

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