Frontier Communications Operations in Florida Return to Near-Normal Levels Thanks to Reliability & Resiliency of FiOS All-Fib...
September 21 2017 - 6:06PM
Business Wire
99 Percent of Customer Base in
Service
Daily operations for Frontier Communications have returned to
near normal levels after Hurricane Irma’s punishing sweep through
the company’s six-county Florida service area (Hillsborough,
Pinellas, Pasco, Polk, Manatee and Sarasota).
“The resiliency of Frontier’s buried all-fiber network was a
significant differentiator in the market,” said Melanie Williams,
Frontier’s Senior Vice President for Operations in Florida. “Where
power was available, the services of the majority of Frontier’s
FiOS-based customers remained operational despite Irma’s impact.
Frontier customers who lost power saw their FiOS services
automatically restored once electricity was available.”
Frontier’s central office and remote office facilities remained
online throughout the storm, either because electricity was
available or generator power kicked in, added Williams.
“For customers on our copper network with traditional corded
phones, voice service continued to work regardless of power
availability,” said Williams.
Frontier’s disaster recovery plan includes damage assessments
and getting technicians into the field as soon as conditions allow
and emergency management agencies provide the go-ahead. Frontier
deployed 630 service technicians into the field as soon as the
all-clear was given. This work force continues to address customer
issues and new installations daily.
Other storm preparations included activation of Frontier’s
Emergency Response Center; equipping fleet vehicles with extra
fuel, fluids and lighting; double-checking all safety equipment,
ensuring all back-up power supplies and generators are
fully operational; ensuring supplies were available for plant
and network restoration; and placing emergency network
supplies throughout company facilities. On-going communications
with employees assured their safety.
“Our network was resilient in the Tampa Bay area, as were our
teams on the ground and call centers. I am proud of the level of
preparation we put in to be ready for Irma’s impact,” said
Williams. “It certainly made a difference.”
About Frontier Communications
Frontier Communications Corporation (NASDAQ: FTR) is a
leader in providing communications services to urban, suburban, and
rural communities in 29 states. Frontier offers a variety of
services to residential customers over its fiber-optic and copper
networks, including video, high-speed internet, advanced voice, and
Frontier Secure® digital protection solutions. Frontier
Business Edge™ offers communications solutions to small, medium,
and enterprise businesses. More information about Frontier is
available at www.frontier.com.
Please note that Frontier has a new logo that is available for
download at our Press Room.
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version on businesswire.com: http://www.businesswire.com/news/home/20170921006197/en/
Media:Frontier CommunicationsBob Elek,
813-221-8790 (office)813-417-1596
(cell)bob.elek@ftr.com
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