New Chordiant Cx™ Solution Suite Empowers Companies to Alleviate Attrition, Increase Revenues & Optimize Customer Lifetime ...
October 06 2009 - 9:00AM
Business Wire
Chordiant Software, Inc. (Nasdaq: CHRD), a leading provider of
Customer Experience (Cx™) solutions that help maximize the value of
every customer interaction, today introduced the Chordiant Cx
Solutions Suite, empowering companies to economically target and
eliminate common pain points associated with customer attrition,
acquisition, profitability and risk. Chordiant Cx Retention and Cx
Cross-sell/Up-sell are available today as the first solutions
released as part of the suite.
At the heart of Chordiant Cx Solutions is the sophisticated
customer intelligence and predictive business insight of
Chordiant’s industry-leading Decision Management technology. By
optimizing the customer experience and improving business
performance in retention, cross-selling and up-selling, Chordiant
Cx Solutions can help companies reduce attrition, increase
revenues, maximize profitability and decrease risk. Chordiant Cx
Solutions can deliver significant return on investment in as little
as two months.
With Cx Solutions, customers can prioritize and align deployment
with the areas that will address their most critical business need.
A rapid ROI enables adoption of subsequent Cx Solutions, lowering
the barrier to entry for companies seeking to achieve these
benefits. While each Cx Solution is a standalone module, when
plugged into the Cx best-practices platform, the business benefits
are compounded as new solutions leverage the content and
capabilities of the previous ones.
“The ultimate goal of any customer experience management
solution or CRM implementation is to improve business performance,”
said Gareth Herschel, research director for Gartner. “Any effort to
deliver these types of results while putting an ROI focus front and
center has to be good for the market. Offerings that are more
easily consumable by companies who know what their business needs
are, but might not be sure which technologies to implement, will be
well received by companies struggling to address specific issues.
Solutions focusing on one business issue at a time also have the
added advantage of being more cost-effective as well.”
Cx Cross-sell/Up-sell can potentially turn every customer
service interaction into a sales and marketing opportunity by:
- Putting the skills of your best
customer service agent in the hands of all your agents.
- Empowering service
representatives to have intelligent, personalized conversations
consistently across all channels, and leverage the best channel
that supports business goals.
- Leveraging centralized
Next-Best-Action™ decisioning that both predicts and adapts to
customer behavior in real-time.
Cx Retention enables companies to maximize save rates while
minimizing retention costs by:
- Using individual business cases
calculated in real-time to determine retention budgets for each
customer based on their lifetime customer value.
- Enabling service representatives
to make proactive retention offers based on the predicted
likelihood of the customer to defect.
- Enabling the creation of
flexible, personalized deals that contain multiple products,
components and discounts.
“Years ago Chordiant was one of the first companies to see the
rising importance of real-time, consistent, tailored customer
interactions as a critical driver of business value. We’ve been
shaping the customer experience market ever since,” said Raymond
Gerber, chief technical officer for Chordiant. “Without real-time
and predictive decisioning capabilities to guide personalized
customer conversations, companies may as well be waving goodbye to
their most profitable customer bases. Chordiant’s newest Cx
Solutions bring a significant competitive edge to companies at a
low cost and with rapid time to ROI.”
Cx Retention and Cx Cross-sell/Up-sell are available immediately
for both B2C and B2B interactions. Cx Solutions addressing
additional business areas are under development and will become
available in the second half of 2009. Configurations of Chordiant
applications similar to Cx Solutions are currently in use by some
of the world’s largest service providers to address a number of key
business issues.
About Chordiant Software, Inc.
Chordiant software optimizes the customer experience, helping
clients improve business results while significantly strengthening
customer relationships. Chordiant’s solutions allow multi-channel
interaction management and centralized Next-Best-Action™-driven
predictive decisioning to target individual customer needs and
provide unprecedented management and control over sophisticated
customer experience strategies. Fortune 1000 customers turn to
Chordiant to build, maintain and significantly strengthen
connections with customers, so they can differentiate themselves
from the competition and maximize their business objectives. For
more information please visit www.chordiant.com.
Chordiant and the Chordiant logo are registered trademarks of
Chordiant Software, Inc. The Customer Experience Company,
Next-Best-Action and Cx are trademarks of Chordiant Software, Inc.
All other trademarks and registered trademarks are the properties
of their respective owners.
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