Ceradyne's Quote-to-Order Process on Track with Purchase of Cincom's Interactive Selling and Product Configuration Solution
December 09 2003 - 11:12AM
PR Newswire (US)
Ceradyne's Quote-to-Order Process on Track with Purchase of
Cincom's Interactive Selling and Product Configuration Solution
CINCINNATI, Dec. 9 /PRNewswire/ -- Ceradyne, a leader in advanced
technical ceramics, is continuing its cost-reduction strategy in
their cutting-edge, lightweight ceramic armor division with their
recent purchase of Cincom Manufacturing Business Solution's
Interactive Selling and Product Configuration Solution. What began
as a search for a simple contact management system, culminated in
recognizing the need for a totally integrated solution to enhance
Ceradyne's Quote-to-Order business processes. Ceradyne's Costa
Mesa, CA operation employs continuous operational improvement. Yet,
as in most complex manufacturing organizations, divergent systems
and redundant data entry can be roadblocks to optimum customer
satisfaction. Although Ceradyne's total administrative lead time of
two to four weeks to complete a quote is not unusual for the
industry, Ceradyne's Sales and Engineering Departments are
determined to reduce quote-to-order times for their customers. With
the Cincom Knowledge Builder(TM) at the heart of Cincom's
Interactive Selling Solution and Product Configuration, new
salespeople will quickly be up-to-speed on Ceradyne's complex
products and services, and ready to deliver total solutions to
Ceradyne's customers. Soon Ceradyne's sales professionals will be
able to respond to the most complex quotes, with automatic
generation of BOMs and routings, facilitating the integration of
front and back-office processes. The bottom line -- less time
chasing the expert, more time serving the customer! About Ceradyne
Ceradyne develops, manufactures and markets advanced technical
ceramic products and components for defense, industrial,
automotive/diesel and commercial applications. Additional
information can be found at the company's website:
http://www.ceradyne.com/ . The company has three domestic
manufacturing sites, with sales offices and agents in many
industrialized nations. Ceradyne is a publicly traded company
(NASDAQ:CRDN) with joint ventures, licensing agreements, and other
partner relationships with many of the largest U.S. corporations.
About CRM for Complex Manufacturers and Cincom Manufacturing
Business Solutions Robust yet flexible, Cincom's CRM for Complex
Manufacturers simplifies the most complex selling, while
accelerating the sales cycle, broadening sales channels, and
lowering the cost to sell. Cincom Manufacturing Business Solutions
are based on over three decades of experience, providing strategic
value to manufacturing companies. During that time, Cincom has
provided their customers an evolutionary path through major
technological changes, enabling them to keep pace without major
disruption to their business. Cincom's knowledge of manufacturing
ensures delivery of robust products with rapid implementation
resulting in the fastest Return-on-Investment (ROI) and the best
customer support in the industry. About Cincom Cincom, the world's
most experienced software company, builds, sells, and supports
software for 1) data access and integration, 2) process automation,
3) manufacturing business solutions, and 4) business
communications. Thousands of customers around the world rely on
Cincom's 35 years of experience to provide innovative solutions to
some of their toughest and most complex business problems. High
quality, rapid implementation and excellent service give Cincom
clients greater productivity, faster speed-to-market, and a quicker
and greater return on investment (ROI). Cincom serves thousands of
clients on six continents in a variety of markets including
financial services, aerospace and defense, banking and insurance,
healthcare, manufacturing, call centers, retail, utilities,
government, and education. Cincom clients include Rockwell,
Praxair, Citibank, Northwestern Mutual, American Bankers,
Anheuser-Busch, Federal Express, Ericsson, Prudential Financial,
Federal Reserve Board, Duke University Medical Center, Mayo Health
System, MetLife, Morgan Stanley & Company, Penn State
University, Siemens, and Trane. For more information about Cincom
products and services, contact us at 1-800-2CINCOM (US), send
e-mail to , or visit the company's website at
http://www.cincom.com/manufacturing . DATASOURCE: Cincom Systems,
Inc. CONTACT: Linda Nelson, Marketing Manager of Cincom Systems,
Inc., +1-513-612-2129, or Web site: http://www.cincom.com/
http://www.cincom.com/manufacturing http://www.ceradyne.com/
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