CCC Information Services and ServicePower Team Up to Bring Scheduling and Dispatch Tools to the Automotive Claims Industry
May 03 2005 - 8:00AM
Business Wire
CCC to integrate ServicePower's optimized scheduling technology
into its Web-based claim management solution CCC Information
Services Inc. (CCC), a subsidiary of CCC Information Services Group
Inc. (Nasdaq:CCCG), and ServicePower (LSE:SVR), a global developer
and supplier of workforce optimization software for the Customer
Relationship Management (CRM) market, today announced a strategic
relationship whereby CCC will be the exclusive reseller of
SERVICEPower scheduling solutions to the U.S. automotive insurance
and collision-repair markets. CCC, a leading supplier of
information technology software and services to the
automotive-claims and collision-repair industries, will also
integrate the SERVICEPower scheduling capability into its CCC
Autoverse(R) Claim Management solution and will supply, implement,
and support the combined solution for the automotive-claims
industry. CCC will offer this enhanced scheduling capability
through both a hosted application and traditional license sales.
Due to the large number of appraisers in most insurance companies,
any improvements in their individual efficiency are going to result
in significant cost benefits. By way of example, one large,
U.S.-based insurance company, increased field productivity in their
claims processing operation by approximately 28% (from 3.5 to 4.5
appraisals per appraiser per day) after deploying ServicePower's
advanced scheduling technology. In addition, this company was able
to identify the potential for even further productivity gains. "Our
software is not only designed with field service organizations in
mind, but also with an understanding that other businesses,
including insurance, struggle with dispatching and scheduling
activities," commented Ian MacKinnon, president of ServicePower.
"To address this growing market, we felt we needed to work with a
company that thoroughly understands the challenges facing insurers.
By combining technologies with CCC, we will help insurance carriers
streamline the claims handling process, improve communication with
their insured, and manage their field force of appraisers and
repair shops more efficiently." "At CCC, we are constantly seeking
ways to help our customers improve their business," said Carole
Comstock, vice president of product management and marketing at
CCC. "By integrating ServicePower's technology with CCC Autoverse,
insurers can more quickly and accurately dispatch and schedule the
necessary resources. Customers utilizing this combined technology
can gain tremendous efficiencies and better serve their customers."
About CCC Now in its 25th year, CCC Information Services Inc.,
headquartered in Chicago, is a leading supplier of advanced
software, communications systems, Internet and wireless-enabled
technology solutions to the automotive-claims and collision-repair
industries. Its technology-based products and services optimize
efficiency throughout the entire claims management supply chain and
facilitate communication among approximately 21,000
collision-repair facilities, 350 insurance companies, and a range
of industry participants. For more information about CCC
Information Services Inc., visit our Web site at www.cccis.com.
About ServicePower ServicePower (LSE:SVR) offers tools that enable
optimized service execution across the entire service network. With
licenses sold covering over 30,000 service technicians,
SERVICEPower is the most widely used artificial intelligence based
field service scheduling application in the world. ServicePower
solutions, offered throughout the U.S., UK, and Europe, allow
companies to locate their employed field resources in the right
geography, ensure they have the right mix of skills, and outside
this geography to create a network of independent, authorized
servicers. The routes for both the company field resources and the
independent servicers are optimized by ServicePower's technology to
ensure the right balance between service and cost. ServicePower's
customers include innovative, world leading companies such as Avaya
Communication, GE, Siemens, USDTV, and Whirlpool. For more
information, visit the Web site at www.servicepower.com. Note to
Editors: ServicePower refers to the company and SERVICEPower refers
to the product. Company and product names mentioned may be
trademarks or registered trademarks of their respective companies.
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