Brightcove Achieves Support Staff Excellence Certification From TSIA
October 19 2016 - 3:39PM
Business Wire
Brightcove, a leading provider of cloud services for video, was
recognized by the Technology Services Industry Association (TSIA)
as a Certified Support Staff Excellence Center today at the
Technology Services World (TSW) Aligning for Growth and Outcomes
conference in Las Vegas. It is the third year in a row that
Brightcove has received the distinction.
Brightcove was recently recognized by Frost & Sullivan as
the market leader in the online video platform (OVP) market.
According to the research, one of Brightcove’s differentiators is
its superb customer service and support. Ongoing certification from
TSIA, the world's leading organization dedicated to advancing the
business of technology services, helps Brightcove ensure that it
optimizes every customer’s experience with its product
offerings.
“Customer experience is in Brightcove’s DNA and each year we
look to TSIA and the certification process as an opportunity to
elevate how we are meeting the needs of our media, digital
marketing, and enterprise customers,” said Denise Grimley, Vice
President, Worldwide Sales Operations and Technical Support,
Brightcove. “All of our support staff worldwide has completed the
certification this year and we’ve seen an increase in customer
satisfaction over previous years.”
Structured to support enterprise-class customers, Brightcove
Technical Support provides a level of global 24x7x365 support that
is unmatched in the industry. The company operates support centers
in Boston, Tempe, Sydney, Tokyo, Seoul, and London for global
coverage and support in multiple languages. All Brightcove
customers receive technical support through email and support
forms. For customers who require critical support for their
business, Brightcove offers three tiers of advanced support
packages. Brightcove customers can learn more about these advanced
packages from their account manager.
“We are glad to honor Brightcove for achieving this high
industry standard,” said Andrew Cromey, Vice President, Member
Success for TSIA. “TSIA’s Support Staff Excellence program focuses
on the key drivers in attaining, motivating, and maintaining
first-rate talent. Having earned the Certified Support Staff
Excellence Center designation, Brightcove has demonstrated a
commitment to service excellence, with highly connected and engaged
employees driving a positive customer experience.”
About BrightcoveBrightcove Inc. (NASDAQ:BCOV) is the
leading global provider of powerful cloud solutions for delivering
and monetizing video across connected devices. The company offers a
full suite of products and services that reduce the cost and
complexity associated with publishing, distributing, measuring and
monetizing video across devices. Brightcove has nearly 5,000
customers in over 70 countries that rely on the company’s cloud
solutions to successfully publish high-quality video experiences to
audiences everywhere. To learn more, visit www.brightcove.com.
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version on businesswire.com: http://www.businesswire.com/news/home/20161019006402/en/
North America:WE for BrightcoveMorgan Witte,
512-527-7025mwitte@we-worldwide.comorEurope:WE for
BrightcoveRebecca Lake, + 020 7632 3856rlake@we-worldwide.com
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