Black Box Recognized by ShoreTel for Outstanding Customer Satisfaction
September 30 2010 - 9:00AM
Business Wire
Black Box Corporation (NASDAQ:BBOX), an industry-leading
provider of voice communications, data infrastructure, and product
solutions, announced today that it has been recognized by ShoreTel
for outstanding achievement in customer satisfaction for the
reporting period from July 1, 2009 through June 30, 2010 with an
average score of 94.6 out of 100.
“The score reflects a world-class level of professionalism and
customer care in network assessment, system design, project
management, end-user training, and post-sale follow-up as reflected
in the ShoreTel customer satisfaction surveys conducted by an
objective third party during that period,” said John W. Combs,
ShoreTel Chief Executive Officer. “It is partners like Black Box
that ensure that our customers are not only satisfied, but are
delighted with ShoreTel products and services.”
As a partner of ShoreTel, Black Box helps customers navigate a
world of voice over IP (VoIP) options, including LAN, WAN, call
center, voice and data application integration, technology
deployment, and training and support.
“This recognition further confirms the commitment that all Black
Box Team Members have to continually provide the best customer
service in the industry,” said Terry Blakemore, Black Box’s
president and chief executive officer. “We look forward to
continuing to grow on a national basis with ShoreTel.”
About Black Box
Black Box is a leading technical services company dedicated to
designing, building, and maintaining today’s complicated data and
voice infrastructure systems. Black Box services more than 175,000
clients in 141 countries with 194 offices throughout the world. To
learn more, visit the Black Box Web site at
http://www.blackbox.com.
Black Box® and the Double Diamond logo are registered trademarks
of BB Technologies, Inc. Any third-party trademarks appearing in
this press release are acknowledged to be the property of their
respective owners.
About ShoreTel
ShoreTel, Inc. (NASDAQ: SHOR) is the provider of brilliantly
simple Unified Communication (UC) solutions based on its
award-winning IP business phone system. We offer organizations of
all sizes integrated, voice, video, data, and mobile communications
on an open, distributed IP architecture that helps significantly
reduce the complexity and costs typically associated with other
solutions. The feature-rich ShoreTel UC system offers the lowest
total cost of ownership (TCO) and the highest customer satisfaction
in the industry, in part because it is easy to deploy, manage,
scale and use. Increasingly, companies around the world are finding
a competitive edge by replacing business-as-usual with new
thinking, and choosing ShoreTel to handle their integrated business
communication. ShoreTel is based in Sunnyvale, California, and has
regional offices in Austin, Texas, United Kingdom, Sydney,
Australia and Munich, Germany. For more information, visit
www.shoretel.com.
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