Black Box Announces New Five-Year Warranty for Remanufactured and Repaired Equipment
June 30 2010 - 9:00AM
Business Wire
Black Box Corporation (NASDAQ: BBOX), an industry leading
provider of voice communications, data infrastructure and product
solutions, today announced a new five-year standard warranty on
most remanufactured and repaired telephones sold through the Black
Box Resale Services division. Black Box Resale Services is a top
provider of certified repaired and remanufactured telephone
equipment. The group had previously offered a standard two-year
warranty on repaired and remanufactured telephones.
“Extending the standard warranty period demonstrates our
unyielding commitment to quality. We are excited to offer this
increase in coverage because it gives our customers even more
confidence in our commitment to exceptional quality standards. Our
phones are refurbished by a team of highly skilled technicians who
also administer a unique and rigorous testing and certification
process. Our out-of-box success rate on products under the Black
Box warranty is greater than 99 percent,” stated Becky Sorenson,
general manager of the Black Box Resale Services division. “We are
proud to stand behind our quality assurance processes and continue
to strive to deliver the highest value to our customers.”
As an added value for clients, warranty information is
accessible anytime through the Black Box Resale Services website.
Customers can view the warranty information for any phone sold by
Black Box Resale Services by entering the serial number in the
support section of the division’s website -
http://www.blackboxresale.com/support/warrantypolicy.aspx. In
addition to online warranty and inventory management, the website
contains customer-specific portals that include a product store
with customized product information, order histories and shipment
tracking. This streamlined web ordering offers customers an easy
way to access warranty, tracking and online purchases.
For over 20 years, Black Box Resale Services has offered
top-of-the-line remanufactured components from Avaya (including
Nortel equipment), Siemens, NEC. In addition, Black Box Resale
Services offers discontinued components from Aspect and Executone
as well as hard-to-find items such as Polycom/SpectraLink wireless
phones. The division also provides new name-brand equipment like
Cisco, Polycom, Aastra, Plantronics and Clear One. Black Box Resale
Services offers an advance replacement and repair program and
carries over 15,000 items in stock and ready to drop-ship. The
company’s priority is to be the single-source provider of quality
remanufactured solutions.
In addition to the increased five-year warranty coverage on most
remanufactured phones, Black Box Resale Services continues to
provide a standard two-year warranty period on most other repaired
and remanufactured equipment.
To learn more about Black Box Resale Services, visit the Black
Box Resale Services website at www.blackboxresale.com.
About Black Box
Black Box is a leading technical services company dedicated to
designing, building and maintaining today’s complicated data and
voice infrastructure systems. Black Box services more than 175,000
clients in 141 countries with 194 offices throughout the world. To
learn more, visit the Black Box Web site at
http://www.blackbox.com.
Black Box® and the Double Diamond logo are registered trademarks
of BB Technologies, Inc. All third party trademarks appearing in
this press release are acknowledged to be the property of their
respective owners.
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