SUWANEE, Ga., Jan. 31, 2011 /PRNewswire/ -- ARRIS
(Nasdaq: ARRS) today announced that Insight Communications has
chosen ARRIS ServAssure Advanced Performance Management Software to
improve their subscribers' experience with DOCSIS based network
services. Insight is the country's 9th largest cable MSO, with over
760,000 subscribers in KY, IN and OH.
ServAssure Advanced provides customer experience monitoring and
performance tools to optimize the quality and capacity of DOCSIS®
networks. More precise monitoring enables substantial improvements
in available bandwidth and customer quality of experience (QOE),
resulting in as much as 50-80% reductions in new trouble calls and
40-65% reductions in repeat trouble calls. ServAssure
Advanced offers operators the ability to proactively address
network and customer service assurance while reducing
mean-time-to-repair (MTTR). These diagnostics, and expert
recommendations provided by ServAssure Advanced, help operators
improve customer satisfaction, increase network capacity and reduce
operational costs with minimal CAPEX.
"We are committed to ensuring the highest possible degree of
customer experience," said Ishmel
Goodrum, Insight Senior Vice President of Network
Operations. "We compared the network and service assurance
solutions that are currently available and chose ARRIS ServAssure
Advanced because it offers comprehensive assurance features in a
modular offering. We can deploy ServAssure Advanced across our
organization, adding consistency, flexibility and efficiencies to
our network operations."
Insight Communications will also deploy ARRIS HouseCheck, which
automatically collects critical device and network performance data
associated with the specific service at the time of installation
and immediately displays these parameters to the installer via a
standard hand-held device. In addition, HouseCheck forwards and
stores the data for on-going access by customer service
representative, dispatchers, engineers, and the network operations
centers. HouseCheck is available as a turnkey solution to customers
who have deployed both ServAssure Advanced and ARRIS WorkAssure™
Workforce Automation.
"We are honored to be able to provide Insight Communications
with these proven Assurance tools to help them achieve the rigorous
customer service standards they have set for themselves," said
ARRIS Media Communication Systems President Bryant Isaacs. "ARRIS ServAssure
HouseCheck is an excellent complement to ServAssure Advanced and
offers a comprehensive solution for cable systems looking to
simplify the identification of in-home problems before the
technician leaves the customer premises."
For more information on ServAssure, please visit:
www.arrisi.com/get/saa
About ARRIS
ARRIS is a global communications technology company specializing
in the design, engineering and supply of quad-play broadband
services for residential and business customers around the world.
The company supplies broadband operators with the tools and
platforms they need to deliver reliable telephony, demand driven
video, next-generation advertising and high-speed data services.
Headquartered in Suwanee, Georgia,
USA, ARRIS has R&D centers in Suwanee; Chicago,
IL; Kirkland, WA;
Beaverton, OR; Wallingford, CT; Waltham, MA; Cork,
Ireland; and Shenzhen,
China, and operates support and sales offices throughout the
world. Information about ARRIS products and services can be found
at www.arrisi.com.
About Insight Communications
Insight Communications is currently the ninth largest cable
operator in the United States with
approximately 766,200 customer relationships in the three
contiguous states of Kentucky,
Indiana and Ohio. Insight offers bundled, state-of-the-art
video, high-speed Internet and voice telephony services to
residential and business customers and delivers cn|2, a new kind of
news and information network, to all of its Kentucky customers.
SOURCE ARRIS