SUWANEE, Ga., Sept. 3 /PRNewswire-FirstCall/ -- ARRIS (Nasdaq:
ARRS) today announced the introduction of ServAssure Live!,
designed to provide Technical Service Representatives (TSRs) and
Call Center Customer Service Representatives (CSRs) with real-time
subscriber-centric service and device visibility.
Additionally, Network Operations Center (NOC) personnel can
use ServAssure Live! to view the health status of devices in the
network that are not directly tied to a subscriber, such as the
CMTS and Call Management Server, thereby allowing instantaneous
detection of service degradation, performance of diagnostics and
remote repairs.
Rapid problem identification and resolution enables TSRs/CSRs to
keep current customers happy and reduce overall churn. Rather
than relying on a process of elimination in situations that can be
addressed or repaired remotely, ServAssure Live! empowers Call
Center personnel to quickly pinpoint the root cause of service
issues and fix them.
ServAssure Live! automatically discovers customer premises
equipment (CPE) which allows the application to easily adapt to
changes in the network without time consuming reconfiguration and
manual setup. Its standards-based Web Services interface enables
adaptable integration with existing data sources and positions the
application as a trusted source of consistent data for the entire
OSS infrastructure.
ServAssure Live! is a flexible standalone system designed for
ease of deployment and on-going maintenance. MSOs are not
bogged down by daily process management tasks because ServAssure
Live! never involves manual device imports or scheduled polling
activities.
"We are very excited to introduce ServAssure Live! to the Call
Center employees at our customers' systems," said ARRIS
Assurance VP and GM Bailey Shewchuk. "They are the front line
of customer service and need the most accurate information to be
able to resolve customer problems in a timely and efficient manner,
thus freeing up resources to be allocated to revenue-generating
activities."
Deploying and maintaining ServAssure Live! is so
straightforward, that ARRIS offers customers a free 30-day
trial upon request. For more information, please contact your
ARRIS representative or visit our web site at www.arrisi.com
ARRIS ServAssure Live! will be on display at IBC, September 10-14, Stand 1.D41.
About ARRIS
ARRIS is a global communications technology company specializing
in the design, engineering and supply of technology that supports
broadband services for residential and business customers around
the world. The company supplies broadband operators with the tools
and platforms they need to deliver carrier-grade telephony, network
video processing, whole home video, demand driven video,
next-generation advertising, network and workforce management
solutions, access and transport architectures and ultra high-speed
data services. Headquartered in Suwanee,
Georgia, USA, ARRIS has R&D centers in Suwanee; Beaverton,
OR; Chicago, IL;
Kirkland, WA; State College, PA; Wallingford, CT; Waltham, MA; Cork,
Ireland; and Shenzhen,
China, and operates support and sales offices throughout the
world. Information about ARRIS products and services can be found
at www.arrisi.com.
SOURCE ARRIS
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