Whittlebury Park Hotel & Spa Selects Agilysys rGuest® Seat And rGuest® Pay to Personalize the Dining Experience & Secure Gu...
December 17 2019 - 7:30AM
Business Wire
Resort Expands Relationship with Agilysys for
Improved Dining Table Management, Visibility into Guest
Preferences, and Secure Guest Payment Information
Agilysys, Inc. (Nasdaq: AGYS), a leading global provider of
next-generation hospitality software solutions and services, today
announced that Whittlebury Park Hotel & Spa, in
Northamptonshire, UK., has selected rGuest® Seat to improve the
dining reservations experience and provide servers visibility into
guest food and beverage preferences, along with rGuest Pay to
ensure the security of guest payment information. Whittlebury Park
is a longtime user of Agilysys Visual One® property management
system (PMS) and InfoGenesis® point of sale (POS) systems.
Nestled in hundreds of acres of ancient parkland, Whittlebury
Park is an award-winning 254-bedroom four-star hotel, conference
and training centre with a 2 AA Rosette restaurant and meetings and
events facilities for up to 3,000 delegates. Inside the hotel is a
luxurious spa and within the overall estate there is a 36-hole
Championship golf course, driving range, simulators, PGA
professional coaches, Callaway fitting centre and an award-winning
Atrium Clubhouse. Whittlebury also holds an AIM Gold accreditation,
the meetings industry’s recognized mark of excellence, and offers
20 conference and training suites and 28 syndicate rooms.
“Agilysys understands our vision and is a partner we depend upon
to grow with us,” said Charles Sargeant, Managing Director at
Whittlebury Park. “rGuest Seat allows us to personalise the
servers’ engagement with diners to understand important dining
preferences such as food allergies, while its ease of use and
integration with our other Agilysys solutions has allowed us to
improve the guest experience and link guest data across our
systems. With rGuest Pay, we can efficiently and securely manage
guest payments across our property. We look forward to continuing
to expand our Agilysys solution with rGuest Book and rGuest Spa in
the future.”
rGuest Seat is a comprehensive reservation, table and
wait list management solution that streamlines operations and
enables restaurants to provide superior guest service. Built on
open industry standards, the flexible solution can reside on a
fixed terminal or operate on a mobile tablet. rGuest Seat provides
diner details and preferences to the host and serving staff,
allowing the restaurant to own guest information from start to
finish and provide a customized dining experience. An online
reservation widget, which allows guests to book reservations from
the hotel website, offers a variety of customized options such as
special menus and seating areas.
rGuest Pay is one of the first PCI validated point to
point encryption (P2PE) payment solutions for hospitality. It
offers broad support for credit card processors and a wide variety
of payment device options for every use-case, including countertop,
pay at table, mobile tablet, and signature capture scenarios. The
high availability platform is designed to easily add payment
services or replace components and provides off-line support for
business continuity. Providing a single source of trust for
support, rGuest Pay simplifies the breadth of payment needs with
deep industry knowledge, experience and accountability.
"Whittlebury Park has been an Agilysys customer for over 15
years, and we are thrilled that the property is expanding its
partnership with us,” said James Slatter, Managing Director of EMEA
at Agilysys. “rGuest Seat will enable Whittlebury Park to
streamline efficiency, improve the guest experience, and contribute
to increased loyalty and repeat business.”
About Agilysys
Agilysys has been a leader in hospitality software for more than
40 years, delivering innovative guest-centric technology solutions
for gaming, hotels, resorts and cruise, corporate foodservice
management, restaurants, universities, healthcare, and sports and
entertainment. Agilysys offers the most comprehensive software
solutions in the industry, including point-of-sale (POS), property
management (PMS), inventory and procurement, payments, and related
applications, to manage the entire guest journey. Agilysys is known
for its leadership in hospitality, its broad product offerings and
its customer-centric service. Some of the largest hospitality
companies around the world use Agilysys solutions to help improve
guest loyalty, drive revenue growth and increase operational
efficiencies. Agilysys operates across the Americas, Europe, the
Middle East, Africa, Asia-Pacific, and India with headquarters
located in Alpharetta, GA. For more information visit
Agilysys.com.
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version on businesswire.com: https://www.businesswire.com/news/home/20191217005071/en/
Media Robert Shecterle, Agilysys,
Inc. 770-810-6046 Robert.Shecterle@agilysys.com Investors Dave Wood, Agilysys, Inc. 770-810-7920
dave.wood@agilysys.com
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