Nuance and Epic Team to Deliver Array of AI-powered Healthcare Virtual Assistants
March 07 2018 - 8:02AM
Nuance Brings Next Level Conversational
AI to Epic EHR with New Dragon Medical
Capabilities
In an announcement made today at HIMSS 2018, Nuance Communications,
Inc. (NASDAQ:NUAN), (booth
#1143) and Epic, (booth
#4432) revealed that Nuance’s new artificial
intelligence (AI)-powered virtual assistant platform is integrated
into Epic’s EHR. With Nuance’s new virtual assistant technology,
Epic’s EHR further improves caregiver productivity and efficiency
across the continuum of care. Today’s announcement comes as new
CHIME survey data1 reveals that 70 percent of hospital CIO’s
surveyed would consider adopting virtual assistants with AI
capabilities in the coming year.
“Technology needs to be unobtrusive and support the
process of providing high quality patient care,” said David Y.
Ting, MD, CMIO, Massachusetts General Physicians Organization.
“Having Nuance’s AI-powered virtual assistant technology embedded
into Epic will help make a new generation of patient care a reality
– for both clinicians and patients.”
Joint product innovations include:
- Epic Haiku –Thousands of physicians already
rely on Dragon Medical embedded in Epic’s mobile apps for creating
voice-driven clinical documentation on the go. With Nuance’s
AI-powered virtual assistants, physicians using Epic Haiku will
benefit from new virtual assistant-enabled workflows, such as
asking for patient information, lab results, medication lists, and
visit summaries. This enhanced functionality runs on iOS or
Android-enabled mobile devices.
- Epic Rover – Beyond notes entry, nurses using
Epic Rover will now also be able to use Nuance’s virtual assistant
to conversationally interact with flowsheets to enter and confirm
patient information, including blood pressure, temperature, pulse,
respiratory rate, oxygen saturation and other vitals. This enhanced
functionality runs on iOS or Android-enabled mobile
devices.
- Epic Cadence – Scheduling staff, including
those with physical disabilities, will be able to converse with
Nuance’s virtual assistant, to check physician schedules and
create, look up, and cancel patient appointments using voice and
natural dialogue.
“Nuance’s AI-powered virtual assistants with conversational AI
functionality expand the ways that physicians and care teams can
instantly capture and retrieve patient information,” said Carl
Dvorak, president of Epic. “These advancements represent a growing
need for next-level conversational AI capabilities and we expect
them to be a catalyst for changing how and what physicians are
required to document in progress notes.” Virtual assistant
technology designed and optimized for healthcare Building
on decades of experience in healthcare, its extensive market
footprint, and applying Nuance technology that has supported many
of the leading consumer, enterprise and automotive brands in the
world, Nuance’s virtual assistant platform is optimized for the
healthcare market by:
- Building on Dragon Medical, which is trusted by more than
500,000 clinicians worldwide to accurately create and communicate
more than 300 million patient stories a year
- Providing pre-built skills delivered through conversational
dialogues that automate high-value clinical workflows, including
secure search and navigation of the patient chart, clinical and
administrative tasks, place orders, facilitate communications,
manage schedules, and unobtrusively capture clinical documentation
across a wide range of general and specialty workflows
- Deeply integrating with EHR workflows that clinicians use every
day
- Innovating a specialized smart speaker prototype that is
connected to the Dragon Medical cloud and optimized for complex
medical conversations and ambient speech use cases
- Utilizing Nuance’s award-winning voice biometrics capabilities
for advanced security and clinician usability
- Leveraging the HITRUST CSF certified Microsoft Azure cloud
hosting platform and the industry’s first and only HITRUST CSF
certified healthcare speech recognition platform for enhanced
performance, privacy, and overall HIPAA compliance
“Epic’s EHR, integrated with our AI-powered virtual assistant
technology, represents extensive product collaboration and
strategic alignment between both companies on the importance of
delivering greater clinician productivity and efficiency across the
care continuum,” said Satish Maripuri, executive vice president and
general manager, Healthcare division, Nuance Communications. “Our
new healthcare virtual assistant technology is a first step in a
new generation of innovation that will empower care teams to work
more naturally and reinforces both companies’ beliefs that to
improve the overall quality of care, we must enable clinicians and
care teams to maximize time with their patients.”
To see AI in action and a demonstration of these unique
capabilities that unburden care teams, visit Nuance booth #1143 and
Epic Booth #4432 at HIMSS 2018, Las Vegas, Nevada, March 5-8,
2018.
About Nuance HealthcareNuance provides
intelligent systems that support a more natural and insightful
approach to clinical documentation, freeing clinicians to spend
more time caring for patients. Nuance healthcare solutions capture,
improve, and communicate more than 300 million patient stories each
year helping more than 500,000 clinicians in 10,000 global
healthcare organizations to drive meaningful clinical and financial
outcomes. Nuance’s award-winning clinical speech recognition,
medical transcription, CDI, coding, quality, and medical imaging
solutions provide a more complete and accurate view of patient
care.
About Nuance Communications, Inc.Nuance
Communications, Inc. (NASDAQ:NUAN) is a leading provider of voice
and language solutions for businesses and consumers around the
world. Its technologies, applications and services make the
user experience more compelling by transforming the way people
interact with devices and systems. Every day, millions of users,
and thousands of businesses experience Nuance’s proven
applications. For more information, please visit
www.nuance.com.
Trademark reference: Nuance and the Nuance logo are registered
trademarks or trademarks of Nuance Communications, Inc. or its
affiliates in the United States and/or other countries. All other
trademarks referenced herein are the property of their respective
owners.
Media Contact Information
Palmer ReutherCorporate Communications, Nuance
Healthcare978-697-9227palmer.reuther@nuance.com
________________________________
1Survey data on file
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