Nuance Unveils AI-Powered Virtual Assistant Solution Designed for Healthcare Providers
September 27 2017 - 8:00AM
Building on its long history of powering virtual assistants for
many of the leading consumer and automotive brands in the world,
including American Airlines, Amtrak, Audi, Barclay’s, BMW, Citi,
Delta, Domino’s, FedEx, Ford, and GM, Nuance Communications, Inc.
(NASDAQ:NUAN) today unveiled its artificial intelligence
(AI)-powered virtual assistant solution designed specifically for
healthcare providers.
Leveraging its extensive experience in healthcare, Nuance’s new
Dragon Medical Virtual Assistant will further streamline a wide
variety of clinical workflows for the 500,000 clinicians that
already rely on Dragon Medical every day for their clinical
documentation. Based upon the award-winning Nuance Virtual
Assistant platform, the Dragon Medical Virtual Assistant will
deliver sophisticated conversational dialogues and pre-built
capabilities that automate high-value clinical workflows. This
solution directly addresses the belief by 80% of 10,000 U.S.
clinicians surveyed by Nuance that virtual assistants would
drastically change healthcare by the end of 2018.
Designed for Healthcare Providers Building on
decades of experience working with healthcare providers, an
extensive market footprint, and its highly scalable, multi-channel
Virtual Assistant platform, Nuance has created a virtual assistant
solution optimized for the healthcare provider market that
includes:
- Industry-leading voice recognition technology designed
for healthcare: Dragon Medical is trusted by more than
500,000 clinicians to accurately create and communicate more than
300 million patient stories a year. This cloud-based offering
enables any individual, using specialized medical terminology, to
communicate naturally with high accuracy and no voice training
across a range of devices and applications.
- Voice biometrics and text-to-speech: The
solution utilizes Nuance’s award-winning voice biometrics and
text-to-speech capabilities for advanced security and clinician
usability.
- Unparalleled integrations and strategic healthcare IT
relationships: The offering contains embedded, unique and
sophisticated workflow capabilities across major electronic health
record (EHR) systems that clinicians use every day across mobile,
web, and desktop platforms.
- Prototype smart speaker customized for healthcare
provider settings and use cases: A prototype, specialized
healthcare smart speaker connects to the Dragon Medical cloud and
is optimized for clinical interactions and ambient speech clinical
workflows.
- Secure and reliable platform: The solution
leverages the HITRUST CSF certified Microsoft Azure cloud hosting
platform to deliver the enhanced performance, security, and privacy
today’s providers require.
“Technology needs to be unobtrusive and support the process of
providing high quality patient care—not get in the way,” said David
Y. Ting, MD, CMIO, Massachusetts General Physicians Organization.
“Having Nuance’s AI-powered virtual assistant technology embedded
into the EHR will help make a new generation of patient care a
reality – for both clinicians and patients.”
Enhancing Both Clinician and Patient
ExperienceAccording to new research from experts at the
University of Wisconsin and the American Medical Association,
primary care physicians spend more than half of their workday at a
computer screen performing data entry and other tasks with EHRs.
This new virtual assistant will utilize Nuance’s proven
conversational AI capabilities to optimize the experience
healthcare providers have with their EHRs, freeing clinicians to
focus on the patient and thereby providing higher quality care, a
better patient experience and lowering physician burnout.
As expectations for the care experience are rising, and with
clinician scorecards, public reporting of quality measures and
patient satisfaction playing a bigger role in provider success and
reimbursement, healthcare organizations cannot ignore what matters
most to patients. According to Nuance’s Art of Medicine survey
conducted in 2015, elements of a visit that are most important to
patients are time for discussion, advice and recommendations,
privacy and engagement. Yet 40% of patients feel rushed during
their visit and physicians have less quality time to spend with
them – about 8 minutes on average per patient, or 12% of their
time.
However, technology can help. The survey stated that 97% of
patients are comfortable with the amount of technology being used
by their providers, so long as it plays a supporting role and does
not distract or interfere with their conversation time with their
clinicians. With Nuance’s virtual assistant capabilities and smart
speaker innovation, conversational AI will not get in the way, but
will help improve clinician productivity and overcome the pain
associated with conforming to existing technology interfaces –
providing clinicians and patients with a new level of freedom.
“Nuance is helping to create a world where clinicians can
refocus on their patients without technology getting in the way,”
said Peter Durlach, senior vice president of strategy, Healthcare
Division, Nuance. “Our healthcare virtual assistant and smart
speaker innovations are designed to enable the clinician to get
back to why they went to medical school – to take care of people.
By spending more time with patients, the quality of care will
increase, patients will be more satisfied with their experience and
clinicians will be less burnt out.”
- Watch this video – Discover how this new virtual assistant and
prototype smart speaker designed for healthcare delivers a better
clinical experience.
- Sign up to learn more – Be the first to learn more as we bring
the next level of healthcare virtual assistant intelligence to
life.
Nuance provides a more natural and insightful approach to
clinical documentation, freeing clinicians to spend more time
caring for patients. Nuance healthcare solutions capture and
communicate more than 300 million patient stories each year helping
more than 500,000 clinicians in 10,000 healthcare organizations
globally. Nuance’s award-winning clinical speech recognition,
medical transcription, CDI, coding, quality and medical imaging
solutions provide a more complete and accurate view of patient
care, which drives meaningful clinical and financial outcomes.
About the Nuance Virtual Assistant
PlatformNuance has been a leader in
conversational AI for nearly 20 years, with speech and virtual
assistant solutions across consumer, automotive and vertical
enterprise markets. The Nuance Virtual Assistant Platform is
recognized as the leading platform for enterprises and consumer
product companies to implement solutions that are highly tuned to
their specific industry and company knowledge. Nuance Nina is based
on the Nuance Virtual Assistant Platform, and in October 2012
became the first virtual assistant for mobile customer service,
enabling leading brands to VA-enable their app. Nina has since
become the leading virtual assistant for customer engagement across
all channels – Web, mobile, messaging, IoT, IVR and more. The
Nuance Virtual Assistant Platform recently was named the #1 virtual
assistant by both Opus Research and Forrester Research, outpacing
IBM Watson, IPSoft, NextIT and others.
About Nuance Communications,
Inc.Nuance Communications, Inc. (NASDAQ:NUAN) is
a leading provider of voice and language solutions for businesses
and consumers around the world. Its technologies, applications and
services make the user experience more compelling by transforming
the way people interact with devices and systems. Every day,
millions of users and thousands of businesses experience Nuance’s
proven applications. For more information, please visit
www.nuance.com.
Trademark reference: Nuance and the Nuance logo are registered
trademarks or trademarks of Nuance Communications, Inc. or its
affiliates in the United States and/or other countries. All other
trademarks referenced herein are the property of their respective
owners.
Contact Information
For PressJulie Sculley,
LPP617-986-5730julie_sculley@lpp.com
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