RSA Canada Deploys Guidewire System for Claims Management
September 20 2017 - 8:55AM
Business Wire
Canadian general insurer using Guidewire
ClaimCenter® to achieve business agility and enhance user
experience
Royal & Sun Alliance Insurance Company of Canada (RSA), a
leading Canadian general insurer, and Guidewire Software, Inc.
(NYSE: GWRE), a provider of software products to Property and
Casualty (P&C) insurers, today announced that RSA has
successfully deployed Guidewire ClaimCenter® as its new claims
management system.
RSA chose ClaimCenter to enable the delivery of a simple,
personal, and proactive, customer-centric claims experience for its
customers. The company also sought to enhance its operational
efficiencies and product growth to support business processes in a
cost-effective manner. RSA launched ClaimCenter earlier this month
for the majority of its commercial and personal lines of business
across Canada. RSA will introduce ClaimCenter to Quebec and its
Johnson Insurance business, in 2018.
- “As part of our commitment to continual
improvement and providing best in class claims service, we
recognized the need to upgrade our legacy claims systems,” said
Jullie Hands, RSA’s Vice President of Claims Technology. “We wanted
the best technology available, and were impressed with Guidewire’s
overall product depth, market share, and focus on customer success.
This technology will enable us to make life better for our
customers by speeding up the time it takes to adjust a claim,
providing a platform for further investment in digital
communications channels and enabling our people to provide simple,
proactive and consistent customer service.”
Guidewire ClaimCenter is enabling RSA to:
- Enhance operational efficiency,
flexibility, upgradeability, and productivity throughout the
organization by standardizing claims management on a cohesive
technology platform;
- Offer users a more intuitive and
simpler claims system so that staff can focus on customer service;
and
- Increase business agility by bringing
new products and product enhancements to market more quickly.
“We congratulate RSA on their successful deployment of
ClaimCenter as the foundation on which to build and manage their
claims business,” said Mike Polelle, Chief Delivery Officer,
Guidewire Software. “We admire RSA’s dedication to providing high
levels of customer service and are pleased that ClaimCenter
contributes to further enhancing the quality of their insurance
services.”
About Guidewire Software
Guidewire delivers the software that Property and Casualty
(P&C) insurers need to adapt and succeed in a time of rapid
industry change. We combine three elements – core operations, data
and analytics, and digital engagement – into a technology platform
that enhances insurers’ ability to engage and empower their
customers and employees. More than 300 P&C insurers around the
world have selected Guidewire. For more information, please visit
www.guidewire.com. Follow us on twitter: @Guidewire_PandC.
About RSA Canada:
The RSA Canada group of companies includes Roins Financial
Services Limited, Royal & Sun Alliance Insurance Company of
Canada, Quebec Assurance Company, Johnson Inc., Unifund Assurance
Company, Western Assurance Company, Ascentus Insurance Ltd.,
Canadian Northern Shield Insurance Company and RSA Travel Insurance
Inc. (collectively, “RSA Canada”) and is part of a group of
companies headed by RSA Insurance Group Plc. RSA Canada employs
more than 3,000 people across Canada and is one of the oldest
insurance companies in the country with roots dating back to
1833.
NOTE: Guidewire, Guidewire Software, Guidewire ClaimCenter,
Guidewire PolicyCenter, Guidewire BillingCenter, are registered
trademarks of Guidewire Software, Inc. in the United States and/or
other countries.
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version on businesswire.com: http://www.businesswire.com/news/home/20170920005049/en/
Guidewire Software, Inc.Diana Stott, +1 650-356-4941Director,
Communicationsdstott@guidewire.comorRSA CanadaSarah Kennedy,
647-501-6251Director, Corporate
Communicationssarah.kennedy@rsagroup.ca
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