Nuance Leads 19 Vendors in Biometric Authentication and Fraud Detection in Newly Published Analyst Report
September 18 2017 - 8:00AM
Intelligent Assistants Conference – Nuance
Communications, Inc. (NASDAQ:NUAN) today announced from the
Intelligent Assistants Conference that it has been named the leader
in Biometric Authentication in the newly published Voice Biometrics
Intelliview Report by leading analyst firm, Opus Research. The
report positions Nuance as the frontrunner across Contact Center
Authentication, Contact Center Fraud Detection, and Mobile
Authentication.
Brands today are focused on providing customers with a
streamlined omni-channel experience while at the same time
maintaining security and mitigating data breaches. Voice biometrics
has emerged as a critical enabler to delivering customers ease of
authentication while also detecting fraud, and its use is poised to
grow in the years to come. According to Opus*, by 2020, more than
half a billion individuals will be able to use spoken word, rather
than PINs, passwords or answers to personal questions, to initiate
conversations or transactions using their phones, laptops, tablets,
smart speaker/appliances, and connected cars.
In its new Intelliview report, Opus offers a side-by-side
comparison of select voice biometrics technology providers,
evaluating each by a set of key criteria including customer
rosters, breadth of offering, financial strengths and partnerships,
and positioning. Nuance is recognized in the report as having the
greatest breadth of offerings in contact center authentication and
is the only provider to be recognized as a leader across on-device,
hybrid, and remote mobile authentication via NinaID.
The Intelliview report also notes Nuance FraudMiner as a leading
solution in the relatively new contact center fraud domain, a
growing application as large financial services companies look to
voice biometrics to detect and eliminate fraud.
“We are finally seeing the long-awaited growth in deployments
and registered voiceprints, indicating that voice biometrics has
reached a tipping point and is poised to play a pivotal role in
Intelligent Authentication,” said Ravin Sanjith, Program Director,
Intelligent Authentication, Opus Research. “Our prediction is that
this trend will continue across multiple industries, globally, and
Nuance is ideally positioned to leverage its multi-factor
capabilities to fulfill on an ever-increasing set of very exciting
use-cases,” added Sanjith.
“Nuance’s leadership position in this report underscores our
commitment to helping customers overcome the market challenges they
face, including the complexities of implementing a true
omni-channel strategy,” said Robert Weideman, executive vice
president and general manager, Enterprise Division, Nuance. “Our
industry leading voice, facial, and behavior biometrics, combined
with our deep understanding of artificial intelligence, allows us
to deliver comprehensive solutions that ensure an easy, secure
authentication experience throughout customer care channels.”
Nuance Security Suite and Nina ID improves security and customer
experience over traditional methods of authentication – such as
simple user names and passwords – and reduces the risk of hacking
and data breaches. Its multi-modal, biometric approach makes life
easier for both the enterprise and the consumer by removing the
need to remember and manage complex password systems, and enabling
layered biometric authentication and fraud detection across
channels. Already this year, over 150 million people globally have
made more than one billion successful voice authentications using
Nuance biometrics technology with zero recorded acts of fraud.
A complimentary copy of the Opus Voice Biometrics Intelliview
Report can be downloaded here.
*Voice Biometrics Census Steady Growth of Global Enrollments,
Opus Research, September 2016
About Nuance Communications, Inc.
Nuance Communications, Inc. (NASDAQ:NUAN) is the pioneer and
leader in conversational and cognitive AI innovations that bring
intelligence to everyday work and life. The company delivers
solutions that can understand, analyze and respond to human
language to increase productivity and amplify human
intelligence. With decades of domain and artificial
intelligence expertise, Nuance works with thousands of
organizations – in global industries that include healthcare,
telecommunications, automotive, financial services, and retail – to
create stronger relationships and better experiences for their
customers and workforce. For more information, please visit
www.nuance.com.
Trademark reference: Nuance and the Nuance logo are registered
trademarks or trademarks of Nuance Communications, Inc. or its
affiliates in the United States and/or other countries. All other
trademarks referenced herein are the property of their respective
owners.
Contact Information
For PressKatie Byrne Nuance Communications,
Inc. Tel: 781-565-5000Email: katie.byrne@nuance.com
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