Number of Customers Leveraging Operational
Response Automation Solution to Improve and Scale IT Communications
and Collaboration Doubles in Past Nine Months
Everbridge, Inc. (NASDAQ:EVBG), a global software company that
provides critical event management and enterprise safety
applications to help keep people safe and businesses running,
continues to help enterprises around the globe minimize the impact
of IT incidents with its IT Alerting™ solution. By leveraging IT
Alerting’s automated response capabilities, companies of all sizes
have achieved faster IT incident resolution through the improved
communication, collaboration and decision-analytics that result
from more efficient workflow-based processes.
Need for Incident Response Automation Solutions Has Never
Been More PressingIn today’s digital world, across all
industries, almost every business transaction is processed via
computer applications or mobile apps. IT teams around the world
must be prepared to respond to service disruptions and
interruptions at a moment’s notice. Incidents are different in
nature, ranging from data center outages, application failures,
website slowdowns, cyber-attacks, data breaches and distributed
denial of service (DDOS) attacks. As a result, business critical
application downtime has become a bigger nightmare for most
organizations.
A recent Everbridge survey shows that the average cost of
downtime is $8,662 per minute, and companies take 27 minutes on
average to engage the right team of responders. Everbridge’s
experience with customers who have automated the IT response
process shows that companies could reduce this average time to 5
minutes or less, saving an average of $190,000 per major IT
incident – and significantly improving worker productivity.
“When major IT incidents happen, the time it takes to respond is
critical,” said Vick Vaishnavi, General Manager of the IT Alerting
and IoT Business Unit at Everbridge. “The right information has to
get to the right people instantaneously, in order to expedite the
response process. The faster the response, the less costly the
incident ultimately is – and the more confident end users and
customers will feel about service being restored soon.”
Everbridge IT Alerting Customers Have Doubled in the Past
Nine MonthsThe number of customers using Everbridge’s IT
Alerting solution continues to grow, doubling since November 2016.
IT Alerting customers include: Alexion Pharmaceuticals, Choice
Hotels, Digital Reality, Express Scripts, Ericsson, Facebook, Penn
State Health Milton S. Hershey Medical Center, Sierra Nevada
Brewing Company and Xerox.
Customers continually leverage IT Alerting to globally scale
their IT response activities and minimize critical service and
technology disruptions. IT Alerting offers the ability to
coordinate response team groups, calendars and activities on a
global scale, enabling faster time to incident awareness and
resolutions, while also ensuring that employees and executives are
kept informed of the incident status.
Examples of customer value include:
- A leading US based home improvement
company has seen the average time to engage the IT response team
reduced by 50 percent, from 6 minutes to 3 minutes.
- A global financial service institution
now has more than 11,500 IT resolvers, 3,324 groups and calendars
under management in the system. It triages over 36,000 incidents
each month. Since deploying IT Alerting, it has been able to
streamline communications between team members and improved its SMS
reach by 20 percent.
About EverbridgeEverbridge, Inc. (NASDAQ: EVBG) is a
global software company that provides enterprise software
applications that automate and accelerate an organization’s
operational response to critical events in order to keep people
safe and businesses running. During public safety threats such as
active shooter situations, terrorist attacks or severe weather
conditions, as well as critical business events such as IT outages
or cyber-attack incidents, over 3,400 global customers rely on the
company’s SaaS-based platform to quickly and reliably aggregate and
assess threat data, locate people at risk and responders able to
assist, automate the execution of pre-defined communications
processes, and track progress on executing response plans. The
company’s platform sent over 1.5 billion messages in 2016, and
offers the ability to reach over 200 countries and territories with
secure delivery to more than 100 different communication devices.
The company’s critical event management and enterprise safety
applications include Mass Notification, Incident Management, IT
Alerting, Safety Connection™, Community Engagement®, Visual Command
Center®, Crisis Commander® and CareConverge™, and are easy-to-use
and deploy, secure, highly scalable and reliable. Everbridge serves
8 of the 10 largest U.S. cities, 8 of the 10 largest U.S.-based
investment banks, all four of the largest global accounting firms,
all 25 of the 25 busiest North American airports and 6 of the 10
largest global automakers. Everbridge is based in Boston and Los
Angeles with additional offices in San Francisco, Lansing, Beijing,
London and Stockholm. For more information,
visit www.everbridge.com, read the company blog, and follow
on Twitter and Facebook.
Cautionary Language Concerning Forward-Looking
Statements:This press release contains “forward-looking
statements” within the meaning of the “safe harbor” provisions of
the Private Securities Litigation Reform Act of 1995, including but
not limited to, statements regarding the anticipated opportunity
and trends for growth in our critical communications and enterprise
safety applications and our overall business, our market
opportunity, our expectations regarding sales of our products, and
our goal to maintain market leadership and extend the markets in
which we compete for customers. These forward-looking statements
are made as of the date of this press release and were based on
current expectations, estimates, forecasts and projections as well
as the beliefs and assumptions of management. Words such as
“expect,” “anticipate,” “should,” “believe,” “target,” “project,”
“goals,” “estimate,” “potential,” “predict,” “may,” “will,”
“could,” “intend,” variations of these terms or the negative of
these terms and similar expressions are intended to identify these
forward-looking statements. Forward-looking statements are subject
to a number of risks and uncertainties, many of which involve
factors or circumstances that are beyond our control. Our actual
results could differ materially from those stated or implied in
forward-looking statements due to a number of factors, including
but not limited to: the ability of our products and services to
perform as intended and meet our customers’ expectations; our
ability to attract new customers and retain and increase sales to
existing customers; our ability to increase sales of our Mass
Notification application and/or ability to increase sales of our
other applications; developments in the market for targeted and
contextually relevant critical communications or the associated
regulatory environment; our estimates of market opportunity and
forecasts of market growth may prove to be inaccurate; we have not
been profitable on a consistent basis historically and may not
achieve or maintain profitability in the future; the lengthy and
unpredictable sales cycles for new customers; nature of our
business exposes us to inherent liability risks; our ability to
attract, integrate and retain qualified personnel; our ability to
successfully integrate businesses and assets that we may acquire;
our ability to maintain successful relationships with our channel
partners and technology partners; our ability to manage our growth
effectively; our ability to respond to competitive pressures;
potential liability related to privacy and security of personally
identifiable information; our ability to protect our intellectual
property rights, and the other risks detailed in our risk factors
discussed in filings with the U.S. Securities and Exchange
Commission (“SEC”), including but not limited to our Annual Report
on Form 10-K for the year ended December 31, 2016 filed with the
SEC on March 23, 2017. The forward-looking statements included in
this press release represent our views as of the date of this press
release. We undertake no intention or obligation to update or
revise any forward-looking statements, whether as a result of new
information, future events or otherwise. These forward-looking
statements should not be relied upon as representing our views as
of any date subsequent to the date of this press release.
All Everbridge products are trademarks of Everbridge, Inc. in
the USA and other countries. All other product or company names
mentioned are the property of their respective owners.
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version on businesswire.com: http://www.businesswire.com/news/home/20170914005518/en/
EverbridgeJeff Benanto,
781-373-9879jeff.benanto@everbridge.comorfama PR for EverbridgeTim
Morin, 617-986-5015everbridge@famapr.com
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