BOSTON, Sept. 5, 2017 /PRNewswire/ -- Santander US
announced that the Company and its businesses have taken proactive
steps to assist customers affected by Hurricane Harvey. Santander
US has pledged a total of $100,000 to
local charitable organizations assisting with disaster relief,
including $75,000 to the Greater
Houston Community Foundation Hurricane Harvey Relief Fund, and
$25,000 to the American Red Cross.
The Company also increased its level of employee matching
contributions to non-profit organizations aiding in the relief
efforts and activated assistance programs to help affected
customers living in disaster zip codes identified by FEMA.
"Our hearts go out to all those directly impacted by Hurricane
Harvey, as well as those who have friends and family affected,"
said Scott Powell, President and CEO
of Santander US. "The safety and well-being of our customers,
employees and their families is our primary concern."
Santander US's Dallas-based
auto finance company, Santander Consumer USA Holdings Inc. (NYSE: SC), has suspended
loan collection and automotive repossession activities, and is
offering temporary loan assistance to customers in the form of loan
modifications and suspended late fees.
The affected areas account for approximately 3.5 percent of SC's
active retail and lease loan balance as of Sept. 4, 2017. SC's portfolio of repossessed
vehicles in the hurricane-affected area has not incurred material
damage. SC requires comprehensive insurance coverage for the
majority of its customers, but does not force place insurance.
Likewise, Santander Bank is
offering immediate assistance to its retail, small business and
commercial customers to include temporarily-reduced interest rates,
temporarily-suspended late fees, loan modifications and the
suspension of collection calls and auto repossessions.
Powell added, "As the recovery process begins, we will work with
customers whose lives have been disrupted, as well as those who
need alternate payment arrangements. We understand that natural
disasters of this magnitude interrupt every aspect of people's
lives and businesses, and we are taking steps to help."
Affected Santander Bank customers
can contact a Customer Assistance Representative at 1.877.768.2265,
seven days a week from 6 a.m. to 10 p.m.
ET for details on how Santander can help alleviate some of
their financial worries while they begin to recover from Harvey's
devastating impact. Customers with hearing impairments can call
1.800.428.9121 (TTY/TDD), seven days a week from 6 a.m. to 10 p.m. ET.
SC customers who have questions about their accounts in the wake
of Hurricane Harvey may contact SC by phone at 888-222-4227 Monday
through Thursday from 7 a.m. to 11 p.m.
CT, Friday 7 a.m. to 9 p.m. CT
and Saturday from 7 a.m. to 5 p.m.
CT, or online at www.santanderconsumerusa.com. Customers
with Chrysler Capital accounts can reach a service agent at
855-563-5635 Monday through Friday from 7
a.m. to 9 p.m. CT and Saturday from 7
a.m. to 5 p.m. CT, or online at www.chryslercapital.com.
Santander Holdings USA,
Inc. (SHUSA) is a wholly-owned subsidiary of Madrid-based Banco Santander, S.A. (NYSE: SAN)
(Santander), one of the most respected banking groups in the world
with more than 125 million customers in the U.K., Europe, Latin
America and the U.S. As the intermediate holding company for
Santander's U.S. businesses, SHUSA includes six financial
companies with more than 17,500 employees, 5.2 million customers
and assets of over $135.1 billion.
These include Santander Bank, N.A., one of the country's largest
retail and commercial banks by deposits; Santander Consumer USA
Holdings, Inc. (NYSE: SC), an auto finance and consumer lending
company; Banco Santander International of Miami; Banco Santander Puerto Rico; Santander
Securities LLC of Boston; and
Santander Investment Securities Inc. of New York.
Santander Consumer USA
Holdings Inc. (NYSE: SC) is a full-service, technology-driven
consumer finance company focused on vehicle finance, third-party
servicing and delivering superior service to our more than 2.7
million customers across the full credit spectrum. The company,
which began originating retail installment contracts in 1997, has a
managed asset portfolio of approximately $50
billion (as of June 30, 2017),
and is headquartered in Dallas.
(www.santanderconsumerusa.com)
Contacts:
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SC Investor
Relations
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Media
Relations
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Evan Black
|
Ann Davis
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800.493.8219
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617.757.5891
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InvestorRelations@santanderconsumerusa.com
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ann.davis@santander.us
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|
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Laurie
Kight
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214.801.6455
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Media@santanderconsumerusa.com
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SOURCE Santander Consumer USA
Holdings Inc.