Commercial Bank of Ethiopia Turns to NCR to Expand ATM Network, Improve Channel Management
August 02 2017 - 1:15PM
Business Wire
NCR Corporation (NYSE: NCR), a global leader in omni-channel
solutions, today announced that Commercial Bank of Ethiopia (CBE),
the largest bank in the country, is expanding its ATM network with
the addition of 200 new NCR SelfServ™ ATMs together with NCR APTRA™
Vision, a multi-vendor ATM management system that offers an
accurate view of the banks entire self-service network in real
time.
NCR APTRA Vision helps CBE make faster business decisions and
improve availability of its self-service channels by knowing
exactly which ATMs require maintenance or cash replenishment,
allowing them to send support staff in time to address the service
needs.
“Ensuring that the new ATMs we introduce are supported by NCR’s
innovative APTRA Vision software is a big step forward, as it
allows us to achieve operational excellence, reduce cost and
improve customer experience,” said Addis Tilaye, Director E-Payment
Process, CBE. “NCR remains the undisputed market leader and we are
confident this partnership will serve to strengthen our
relationship further and help us not only expand our reach, but
allow us to introduce world-class technologies to better serve our
customers.”
NCR APTRA Vision seamlessly combines data from assisted and
self-service devices, and provides CBE with incident management
support and real-time access to transaction data on their
self-service networks that enables CBE to be more agile and better
serve customers. The addition of this software gives CBE the edge
to transform operations, improve network availability, reduce
operational costs and deliver exceptional customer service.
“Undisrupted services, complete control of all the banking
channels and being available to customers when and where they want
remains a key priority for financial institutions,” said Dimitri
Kanellopoulos, channel leader for Africa at NCR Corporation. “The
ability of APTRA Vision to combine and analyze granular details on
every consumer transaction across all self-service devices gives
CBE maximum control of all the services and payment channels,
enabling them to react in seconds rather than hours.”
About NCR Corporation
NCR Corporation (NYSE: NCR) is a leader in omni-channel
solutions, turning everyday interactions with businesses into
exceptional experiences. With its software, hardware, and portfolio
of services, NCR enables nearly 700 million transactions daily
across retail, financial, travel, hospitality, telecom and
technology, and small business. NCR solutions run the everyday
transactions that make your life easier.
NCR is headquartered in Duluth, Ga., with over 30,000 employees
and does business in 180 countries. NCR is a trademark of NCR
Corporation in the United States and other countries.
Web site: www.ncr.comTwitter: @NCRCorporationFacebook:
www.facebook.com/ncrcorpLinkedIn:
www.linkedin.com/company/ncr-corporationYouTube:
www.youtube.com/user/ncrcorporation
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version on businesswire.com: http://www.businesswire.com/news/home/20170802006123/en/
NCR Public RelationsRakesh Aulaya, +912. 261.954.
583rakesh.aulaya@ncr.com
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