s.Oliver Selects Manhattan Associates to Expedite Order Fulfillment and Synchronize Digital and Store Customer Experience
July 10 2017 - 8:30AM
Not only do today’s consumers demand a seamless shopping experience
across channels, they want orders to be fulfilled in ever-shorter
timeframes. Iconic global fashion brand s.Oliver Group has selected
Manhattan Associates, Inc. (NASDAQ:MANH) to meet these service
expectations and to execute the next phase of its omni-channel
growth strategy.
The Germany-based company is deploying Manhattan’s Distributed
Order Management and Store Fulfillment solutions to orchestrate
orders and to provide customers with more reliability and
convenience in terms of how they take delivery of goods. s.Oliver
Group will use the software to pool and govern the availability of
inventory across its ecommerce and store distribution channels. The
new approach will better leverage the brand’s entire supply chain,
driving product availability improvements and delivering a more
fulfilling customer experience. The ability to accelerate goods
flows will also improve stock turns, reducing capital tied up in
excess inventory.
Ansgar Weber, Digital Operations & IT Director at s.Oliver
Group, commented, “Operating complex omni-channel services such as
ship-from-store is impossible without having a streamlined and
reliable IT infrastructure across all channels. An Order Management
System, which fulfills orders against network inventory based on an
optimized routing logic, is critical to success. The Manhattan
solutions will provide our store associates with a consolidated
view of inventory and orders and will better leverage our stores to
increase speed to the customer. New click-and-collect and
ship-from-store fulfillment options will allow us to get goods into
the hands of customers quicker whilst the latter will also
complement our distribution center during peak selling events, such
as Black Friday.”
Pieter Van den Broecke, Managing Director Benelux and Germany at
Manhattan Associates, commented: “It is imperative that retailers
are able to effortlessly handle omni-channel transactions and be
able to make the buying and fulfillment experience as convenient as
possible for the customer. Those that do will be able to deliver an
outstanding customer experience and earn brand loyalty amongst
their customers. Forward-thinking fashion brand s.Oliver Group is
committed to delivering these service capabilities and we are
excited to play a key role in its omni-channel transformation.”
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About s.Oliver Groups.Oliver Group is a global
fashion and lifestyle brand selling apparel, shoes, accessories,
jewellery, fragrances and eyewear. Established in 1969 as a small
gentlemen's boutique in Würzburg, the company has since grown to
become one of Europe's leading fashion companies, comprising the
labels s.Oliver RED LABEL, s.Oliver BLACK LABEL, Q/S designed by,
TRIANGLE, comma, comma casual identity and LIEBESKIND Berlin. For
more information, please visit https://soliver-group.com.
About Manhattan AssociatesManhattan Associates
is a technology leader in supply chain and omni-channel commerce.
We unite information across the enterprise, converging front-end
sales with back-end supply chain execution. Our software, platform
technology and unmatched experience help drive both top-line growth
and bottom-line profitability for our customers.
Manhattan Associates designs, builds and delivers leading edge
cloud and on-premises solutions so that across the store, through
your network or from your fulfillment center, you are ready to reap
the rewards of the omni-channel marketplace. For more information,
please visit www.manh.com/en-nl.
For more information, please contact:
Contact:
LEWIS PR
Tel: +31 (0)40 235 46 00
ManhattanBenelux@teamlewis.com
Martine Toussaint
Manhattan Associates
Tel: +31 (0)30 214 3049
mtoussaint@manh.com
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