Cigna & CVS Health Launch Cigna Health Works, A New Model for Customer-Enabled Design for Affordable, Convenient Access to Ph...
June 08 2017 - 10:00AM
Business Wire
Cigna (NYSE: CI) and CVS Health (NYSE: CVS) announced today the
launch of Cigna Health WorksSM: a new collaboration, that aligns
Cigna-administered health benefits with CVS Pharmacy and CVS
MinuteClinic retail health care services to deliver an innovative
consumer-friendly experience for Cigna self-funded
employer-sponsored health plans.
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This collaboration brings together the health benefits insights
of a global health service company with the deep knowledge of
retail consumer behaviors of a leading national retail pharmacy and
retail health care provider to help patients get the most from
their health benefits at their local CVS Pharmacy, including:
- Customer engagement and personalized
pharmacy support using Health Tag® Messages on the prescription bag
to advise patients of needed health actions by the pharmacist or
clinician, and provide information on available Cigna Health and
Wellness Coaching services included in their Cigna plan at no
additional cost
- Contracted discounts at CVS
MinuteClinic for select preventive and acute care, including
biometric screenings for blood pressure, cholesterol and blood
sugar as well as diagnosis and treatment for minor illnesses such
as bronchitis, ear infections and strep throat
- A CVS ExtraCare Health card that
provides an exclusive 20 percent discount on CVS Health brand
over-the-counter health related products, including pain relievers,
vitamins, digestive health products and more, at CVS Pharmacy
locations nationwide
- Plus, this program can be coupled with
Cigna 90 Now, which offers 90-day refills for maintenance
prescriptions to help improve patient adherence to their medication
regimen, cost savings and satisfaction.
This new personalized health and wellness program is now being
offered on a select market basis for U.S. Cigna-administered
employer-sponsored medical plans.
“Cigna Health Works flips the traditional health care experience
on its head to help make health benefits more effective, affordable
and user-friendly,” said Michele Paige, Vice President and General
Manager of Cigna Onsite Health®. “This new model is based on how
the customer wants to consume health care -- it’s about creating
value and a new way for health care consumers to get more from
their health plan, by ensuring that we are there for them at the
places they prefer to go for convenient care.”
“This new level of collaboration with Cigna is a part of the
growing trend toward consumer-directed care,” said Helena Foulkes,
President of CVS Pharmacy. “By providing information and cues for
CVS customers and patients to help them get the most from their
Cigna-administered health benefits, we also help them improve their
health and reduce their health care costs in a way that’s easy and
convenient.”
Improving Health, Costs and Care
Connectivity
According to Ms. Paige, Cigna Health Works provides both the
opportunity to improve health care quality, while reducing employer
and individual health care costs as well as potential gaps in
care.
Notably, the Cigna Health Works initiative offers the
opportunity for significant health care cost savings by offering an
effective and appropriate alternative to Urgent Care and Emergency
Room visits. Cigna data show that roughly 45 percent of their
customers’ Urgent Care facility visits could have been conducted at
retail health care clinics, potentially reducing their health care
costs by 81 percent per visit.1
“As the popularity of retail health care continues to rise,
Cigna Health Works is designed to help improve health care quality
and address potential gaps in care. In some markets, up to
one-third of Cigna customers have used some form of retail health
care within a year’s time,2” Ms. Paige said.
Cigna Health Works can help address important health concerns
such as lack of a primary care physician or access to a
pre-diabetic health screening. Through Cigna Health Works, CVS
MinuteClinic nurse practitioners can offer Cigna-administered plan
customers immediate access to acute episodic care at discounted
rates, as well as low cost A1C blood sugar testing, while CVS
pharmacists provide affordably priced medications.
Also if a Cigna Health Works patient does not have a primary
care physician, the MinuteClinic staff will provide them with a
list of Cigna-contracted physicians from the health plan’s provider
network.
For Cigna customers who have a designated primary care
physician, Cigna Health Works connects to their physician by
ensuring an electronic record of each visit to CVS MinuteClinic is
sent to their office by the nurse practitioner.
“By connecting all constituents in the care continuum, Cigna
Health Works is designed to close potential gaps and improve the
quality of care our customers receive,” Ms. Paige said.
1 Cigna Next Gen Access Opportunity Analysis Report, Greater
South Florida, 1/2015 – 12/2015
2 Cigna Next Gen Access Opportunity Analysis Report, Chicago and
Greater South Florida, 11/2013 – 10/2014
Cigna
Cigna Corporation (NYSE: CI) is a global health service company
dedicated to helping people improve their health, well-being and
sense of security. All products and services are provided
exclusively by or through operating subsidiaries of Cigna
Corporation, including Cigna Health and Life Insurance Company,
Connecticut General Life Insurance Company, Life Insurance Company
of North America and Cigna Life Insurance Company of New York. Such
products and services include an integrated suite of health
services, such as medical, dental, behavioral health, pharmacy,
vision, supplemental benefits, and other related products including
group life, accident and disability insurance. Cigna maintains
sales capability in 30 countries and jurisdictions, and has more
than 95 million customer relationships throughout the world. To
learn more about Cigna®, including links to follow us on Facebook
or Twitter, visit www.cigna.com.
About CVS Health
CVS Health is a pharmacy innovation company helping people on
their path to better health. Through its nearly 9,700 retail
locations, more than 1,100 walk-in medical clinics, a leading
pharmacy benefits manager with nearly 90 million plan members, a
dedicated senior pharmacy care business serving more than one
million patients per year, expanding specialty pharmacy services,
and a leading stand-alone Medicare Part D prescription drug plan,
the company enables people, businesses and communities to manage
health in more affordable and effective ways. This unique
integrated model increases access to quality care, delivers better
health outcomes and lowers overall health care costs. Find more
information about how CVS Health is shaping the future of health at
https://www.cvshealth.com.
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version on businesswire.com: http://www.businesswire.com/news/home/20170608005099/en/
CIGNA CONTACT:Joe Mondy, Corp.
Com860-226-5499Joseph.Mondy@cigna.comorCVS CONTACTS:Carolyn Castel,
Corp. Com401-770-5717Carolyn.Castel@CVSHealth.comorNancy Christal,
IR914-722-4704Nancy.Christal@CVSHealth.com
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