Chipotle Mexican Grill Reports Findings from Investigation of Payment Card Security Incident
May 26 2017 - 2:00PM
Business Wire
Chipotle Mexican Grill (NYSE:CMG) is providing further
information about the payment card security incident that the
company previously reported on April 25, 2017. The information
comes at the completion of an investigation that involved leading
cyber security firms, law enforcement, and the payment card
networks.
The investigation identified the operation of malware designed
to access payment card data from cards used on point-of-sale (POS)
devices at certain Chipotle and Pizzeria Locale restaurants between
March 24, 2017 and April 18, 2017. The malware searched for track
data (which sometimes has cardholder name in addition to card
number, expiration date, and internal verification code) read from
the magnetic stripe of a payment card as it was being routed
through the POS device. There is no indication that other customer
information was affected. Lists of affected Chipotle and Pizzeria
Locale restaurant locations and specific time frames are available
at www.chipotle.com/security and www.pizzerialocale.com/security,
respectively. Not all locations were involved, and the specific
time frames vary by location.
Customers that used a payment card at an affected location
during its at-risk time frame should remain vigilant to the
possibility of fraud by reviewing their payment card statements for
any unauthorized activity. Customers should immediately report any
unauthorized charges to their card issuer because payment card
rules generally provide that cardholders are not responsible for
unauthorized charges reported in a timely manner. The phone number
to call is usually on the back of the payment card.
During the investigation, Chipotle removed the malware and
continues to work with cyber security firms to evaluate ways to
enhance its security measures. In addition, Chipotle continues to
support law enforcement’s investigation and is working with the
payment card networks so that the banks that issue payment cards
can be made aware and initiate heightened monitoring.
If customers have questions regarding this incident, they can
visit www.chipotle.com/security or
www.pizzerialocale.com/security, as applicable, or call
1-888-738-0534 Monday through Friday between the hours of 9:00 a.m.
and 9:00 p.m. ET (closed for Memorial Day). During Memorial Day
weekend, customers may call Saturday and Sunday, 9:00 a.m. to 5
p.m. ET.
ABOUT CHIPOTLE
Steve Ells, Founder, Chairman and CEO, started Chipotle with the
idea that food served fast did not have to be a typical fast food
experience. Today, Chipotle continues to offer a focused menu of
burritos, tacos, burrito bowls, and salads made from fresh,
high-quality raw ingredients, prepared using classic cooking
methods and served in an interactive style allowing people to get
exactly what they want. Chipotle seeks out extraordinary
ingredients that are not only fresh, but that are raised
responsibly, with respect for the animals, land, and people who
produce them. Chipotle prepares its food using only real, whole
ingredients, and is the only national restaurant brand that uses
absolutely no added colors, flavors or other industrial additives
typically found in fast food. Chipotle opened with a single
restaurant in Denver in 1993 and now operates more than 2,300
restaurants. For more information, visit Chipotle.com
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ChipotleChris Arnoldcarnold@chipotle.com
Chipotle Mexican Grill (NYSE:CMG)
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