Nuance Enhances Reporting Efficiency for Law Enforcement Professionals with Dragon® Law Enforcement
May 03 2017 - 8:00AM
Further advancing documentation productivity and report accuracy
for law enforcement professionals, Nuance Communications, Inc.
(NASDAQ:NUAN) today unveiled the latest version of Dragon Law
Enforcement – its professional productivity solution designed
specifically for law enforcement professionals. Dragon Law
Enforcement brings highly customized dictation and documentation
capabilities to police officers, sergeants, detectives, and other
command and support staff – at the station and while on patrol.
Bringing Faster, Safer and More Efficient Police
Reporting to the Law Enforcement Community
Accurate, timely and detailed documentation is extremely
important to law enforcement and criminal justice proceedings –
typically required within hours of an incident. However, this
time-consuming documentation process often impacts timely report
filing, limits officer visibility in the community, and, more
importantly, can compromise situational awareness when officers are
“heads down” reporting or looking up license plate information.
Couple this with demands placed on support staff as well as
associated costs, and managing documentation efficiencies is a
prevalent issue faced by many law enforcement departments and
agencies.
Dragon Law Enforcement addresses these needs. With its advanced
speech recognition and robust voice command capabilities, law
enforcement professionals can create detailed and accurate
documentation of incidents – all in real-time by voice, speed data
entry into records management systems (RMS), and keep their eyes on
their surroundings by minimizing the use of the mobile data
terminal (MDT) keyboard while stationary in patrol cars. Dragon Law
Enforcement has been updated to include a next-generation speech
engine leveraging Nuance Deep Learning technology, so it delivers
high-recognition accuracy with the ability to learn and adapt to a
variety of accents and environments; making it ideal for large
workgroups and a variety of settings.
To further increase dictation accuracy, Dragon Law Enforcement’s
customized language model has also been updated to support common
words and phrases used by law enforcement such as car and truck
makes and models. The vocabulary can also be additionally expanded
to include custom or localized words and phrases specific to a
department’s needs, such as particular names or terminology they
use with a high degree of frequency. Dragon Law Enforcement’s
powerful license plate lookup mode also enables officers to
automatically switch from dictation to conducting common lookup
tasks where they can use the NATO phonetic alphabet. For example, a
patrol officer simply says, “Enter plate …Alpha Bravo Charlie
1234,” and Dragon interprets this as “ABC1234” as it conducts the
license plate lookup.
“Law enforcement professionals face documentation and reporting
demands unique to them, and any inefficiencies can have a ripple
effect across departments and agencies. From impacting criminal
proceedings and officer omnipresence, to costs and situational
awareness, the implications of reporting inefficiencies can be very
high,” said Mark Geremia, Vice President, General Manager of
Dragon, Nuance Communications. “Dragon Law Enforcement provides a
faster and more efficient way to document incidents, a safer way to
conduct common lookups, and is a viable solution for improving
focus and situational awareness in this high-demand, in-field job.
When all is said and done, armed with Dragon Law Enforcement, the
focus shifts from paperwork to protecting and serving the
public.”
"Dragon speeds the license plate lookup experience with both our
RMS and web-based license plate systems. Our officers can
simply speak plate details and within seconds, plate registration
and ownership details are on the screen. Once our officers
used it, they didn't want to give it up," said Chief Joseph
Solomon, Methuen, Massachusetts Police Department. “Additionally,
this is one of the greatest officer safety tools to come along in
years.”
Customization, Scalability and Easy Management of Dragon
Law Enforcement
Dragon Law Enforcement is highly customizable. Using the Nuance
Management Center (NMC), IT administrators can easily deploy and
manage Dragon Law Enforcement, and set and store user settings such
as custom words and custom commands that can be easily shared and
deployed across the department for additional productivity gains.
In addition, PowerMic settings can also be stored and shared with
the NMC. This high-quality, handheld microphone features
programmable buttons and integrated mouse functionality. Officers
can also switch dictation on and off using a thumb-controlled
button, making it ideal for in-field reporting situations where
they need to switch quickly between reporting and other duties.
“Our officers have a significant responsibility to keep our
community safe, but also face administrative responsibilities such
as incident reporting, which requires a quick turnaround and ample
detail. Reporting serves an important role with
documentation, but the quality of the reporting also reflects on
our personnel and agency. Dragon allows officers to quickly dictate
reports while safely maintaining their situational awareness in
their patrol cars. Dragon also allows for central management and
customizations including, terms, street names and other words or
names unique to our agency,” said Greg Katz, Lieutenant of
Billerica, Massachusetts Police Department.
For more information on availability and pricing please visit
Dragon Law Enforcement on Nuance.com.
Through a program of continuous investment and research, Dragon
has consistently set the standard for excellence in desktop speech
recognition solutions for the last 20 years, bringing productivity
and accessibility benefits to legions of users globally. You can
read more about Dragon’s evolution here.
Join the conversation by liking Nuance on Facebook, following
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About Nuance Communications, Inc.Nuance
Communications, Inc. is a leading provider of voice and language
solutions for businesses and consumers around the world. Its
technologies, applications and services make the user experience
more compelling by transforming the way people interact with
devices and systems. Every day, millions of users and thousands of
businesses experience Nuance’s proven applications. For more
information, please visit www.nuance.com.
Trademark reference: Nuance and the Nuance logo are registered
trademarks or trademarks of Nuance Communications, Inc. or its
affiliates in the United States and/or other countries. All other
trademarks referenced herein are the property of their respective
owners.
Contact Information
Rebecca Paquette
Nuance Communications
rebecca.paquette@nuance.com
781-565-5000
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