8x8 Announces Availability of New Virtual Contact Center Editions
March 14 2017 - 8:15AM
Business Wire
New product and implementation packages improve
customer buying experience, better align features and value, and
help accelerate adoption of cloud contact centers
8x8, Inc. (NASDAQ:EGHT), the world’s first Communications Cloud,
today announced the general availability of new 8x8 Virtual Contact
Center Editions and implementation packages. The new solution and
integration options are packaged and priced to better align
features and value delivery with the specific requirements of
companies adopting cloud for their contact center needs.
“Enterprises are turning to Contact Center as a Service for
increased agility, flexibility, scalability and productivity. They
want solutions that map to their specific requirements so they can
speed up discovery, procurement and implementation,” said Matt
McGinnis, vice president of product marketing at 8x8. “We are very
excited to announce the new Virtual Contact Center Editions and
implementation packages as they will make it easier for businesses
to select the solution that best meets their needs and enhance the
overall customer experience.”
The Virtual Contact Center Editions offer four simple packages
that are designed with the features and capabilities necessary to
meet the most common and innovative customer requirements. Some
customers may simply require a voice-only contact center, while
others need the full suite of features, including omni-channel and
quality management solutions, offered by the 8x8 Virtual Contact
Center. The new Editions allows customers to pick and choose the
package that works best for their organization.
The four new Virtual Contact Center Editions are:
- Digital – Web chat and email
channels packaged and targeted for digital customer service teams.
Includes proactive chat and co-browse capabilities.
- Standard – A voice only offering
that enables voice customer engagement with effective routing,
reporting, and standard self-service.
- Pro – A complete omni-channel
solution, including enhanced self-service for speech enabled menus
and prompts.
- Ultimate – Everything in the Pro
Edition, plus quality management and preview campaign dialer
capabilities.
Along with the new Virtual Contact Center Editions, 8x8 is
launching two new implementation packages to help onboard customers
faster and more effectively. Since every contact center deployment
is different, the new implementation packages enable companies to
choose an implementation service that best meets their needs. Visit
the website to learn more.
8x8 Virtual Contact Center8x8 Virtual Contact Center is
an award-winning, omni-channel cloud contact center solution that
gives organizations the ease of use, flexibility, and scalability
required to better serve customers in a new and more efficient way.
8x8 provides companies of all sizes with a complete range of
contact center capabilities, including analytics, quality
management, workforce management, and outbound dialing integrated
with advanced unified communications and collaboration services to
increase agent productivity while enhancing the overall customer
experience.
The 8x8 Virtual Contact Center Editions packages are available
today in the US and UK. To learn more about the benefits of 8x8
Virtual Contact Center, visit the company website.
About 8x8, Inc.8x8, Inc. (NASDAQ:EGHT) is the world’s
first Communications Cloud. 8x8 easily and seamlessly connects
employees, customers and applications to improve business
performance for organizations anywhere in the world. For additional
information, visit www.8x8.com, or connect with 8x8 on LinkedIn,
Twitter, Google+ and Facebook.
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8x8, Inc.John Sun, 408-692-7054john.sun@8x8.comorInkHouse for
8x8Tracey Workman, 781-366-17898x8@inkhouse.com
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