Southbridge Savings Bank Implements CPI Card Group’s Card@Once® Solution for In-branch Instant Issuance Across Branch Netw...
February 28 2017 - 9:00AM
Business Wire
CPI Card Group (Nasdaq:PMTS)(TSX:PNT), a global leader in
financial and EMV® chip card production and related services,
announced that Massachusetts-based Southbridge Savings Bank ($543
million in assets) has expanded its use of CPI Card Group’s
Card@Once® to provide in-branch instant issuance of debit cards to
customers in all 9 of its branch locations as well as the 6 branch
locations of their merged partner, SpencerBANK.
Southbridge Savings Bank initially implemented its first
Card@Once® device within its operations center in 2012, and based
on the positive results of Card@Once® among its staff and
customers, the bank implemented the instant issuance program within
all of its existing branches a short time later. After merging with
SpencerBANK in the second quarter of 2016, the banks have now
installed Card@Once® devices in the SpencerBANK branch locations as
well.
“Our customers and employees value instant issuance as a
convenient and innovative feature within our branch locations,”
said Susan Gunnell, EVP & COO, Southbridge Savings Bank. “For
us, Card@Once® demonstrates our commitment to meeting – and
exceeding -- the expectations of our customers in that any time
they are looking to open new accounts or express a fraud-related
concern tied to their card, we are able to quickly respond by
producing a new card for them within a matter of minutes.”
Through the implementation of Card@Once®, Southbridge Savings
Bank has realized increased levels of customer satisfaction by
enhancing the branch banking experience while also generating
greater ROI from its card programs. Bank staff expressed additional
value in the ability to seamlessly integrate Card@Once’s®
SaaS-enabled, desktop branch hardware solution with existing branch
technology and have the program fully implemented and operational
within a matter of days.
“Customers expect their financial institutions to deliver
services that surpass expectations and offerings that differentiate
themselves within their markets,” said Lane Dubin, senior vice
president of sales and marketing at CPI Card Group. “With
Card@Once®, Southbridge Savings Bank is able to not only equip its
customers with new payment cards in an expedited manner, they can
also facilitate more meaningful dialogue to help inform their
customers on important industry changes and trends such as EMV
adoption.”
EMV is a registered trademark or trademark of EMVCo LLC in the
United States and other countries.
About Southbridge Saving Bank
Southbridge Savings Bank, founded in 1848, currently has nine
convenient locations located throughout Central Massachusetts to
meet your personal and business needs, with their customer service
center and one of their branches open seven days a week. For more
information about Southbridge Savings Bank or any of its products
and services, please call 1-800-939-9103 or visit the website at
www.southbridgesavingsbank.com.
About SpencerBANK
Founded in 1871, SpencerBANK is an independent, mutual savings
bank serving the residents, businesses, and communities of central
Massachusetts from offices in Spencer, Leicester, Rutland, Warren,
and Worcester. Deposits are insured in full by a combination of the
Federal Deposit Insurance Corporation and the Depositors Insurance
Fund. The Bank is an Equal Opportunity Employer, Equal Housing
Lender, and SBA Preferred Lender. For more information, visit
online at spencerbankonline.com, on Facebook or call
800-547-2885.
About CPI Card Group
CPI Card Group is a leading provider in payment card production
and related services, offering a single source for credit, debit
and prepaid debit cards including EMV chip, personalization,
instant issuance, fulfillment and mobile payment services. With
more than 20 years of experience in the payments market and as a
trusted partner to financial institutions, CPI’s solid reputation
of product consistency, quality and outstanding customer service
supports our position as a leader in the market. Serving our
customers from ten locations throughout the United States, Canada
and the United Kingdom, we have the largest network of high
security facilities in North America, each of which is certified by
one or more of the payment brands: Visa, MasterCard, American
Express, Discover and Interac in Canada. Learn more at
www.cpicardgroup.com.
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version on businesswire.com: http://www.businesswire.com/news/home/20170228005032/en/
For CPI Card Group/Card@Once®Angelo D. Jones II,
678-781-7209angelo@williammills.com
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