Zendesk Invests in Manila; Opens New APAC ‘Customer Experience Hub’
February 19 2017 - 11:30PM
Business Wire
Zendesk also Launches Neighbor Foundation;
partners with Hands on Manila
Zendesk, Inc. (NYSE:ZEN) today announced the launch of a new
office in Metro Manila providing capacity for over 200 people,
creating a ‘Customer Experience Hub’ for the APAC region. The APAC
region is a key focus for Zendesk with paid customer accounts
growing by over 35% year-over-year as of the end of 2016. The
number of employees grew by over 50% during the same period.
Zendesk chose Manila as its regional customer experience hub
because of the access to a local pool of highly skilled, technical
talent with strong English language ability. The local employees
provide highly technical support and are part of a global team
enhancing customer experience around the clock.
“The launch of the new office in Manila shows our commitment to
grow in what is an important market for us for both customer
experience and sales,” said Mikkel Svane, founder and CEO, Zendesk.
“We’re expanding into a space four times bigger than our previous
location, with double the seats, in a unique and sustainable tower
in Metro Manila. This investment also means we are able to
contribute to local job creation.”
Zendesk first opened its offices in Manila in 2014 with a small
team focused on sales, support and pre-sales. Located in the heart
of Southeast Asia, the Zendesk Manila office is now made up of a
talented and skilled workforce that has expanded to five times the
size since the initial launch.
The new office is located on the 30th floor of Bonifacio Global
City in Net Park Building, a 48-story green and sustainable
corporate tower in Metro Manila. It measures over 2,200 square
meters and, with the increased capacity of the office, provides
Zendesk’s Manila team the opportunity to continue to grow.
As part of the office opening, Zendesk also launched the Zendesk
Neighbor Foundation in-region partnering with Hands on Manila, an
umbrella organization that works to connect volunteers with a
variety of nonprofit organizations.
“CSR is a key part of Zendesk’s culture. The launch of the
Manila chapter of the global Zendesk Neighbor Foundation continues
our commitment to supporting the communities in which we operate,”
said Tiffany Apczynski, VP public policy and social impact,
Zendesk. “This year, the Zendesk Neighbor Foundation is planning to
give approximately 4,000,000 PHP in grants in Manila, and the local
team has committed to 1,000 volunteer hours to support local
causes.”
Modeled after Zendesk’s CSR program at its San Francisco
headquarters, the Manila community volunteer hour commitments will
focus on charities that promote workforce development and technical
literacy, and improve education and professional development for
underserved youth.
The new Asia Pacific headquarters joins four other Zendesk
offices in the region: Zendesk’s Asia Pacific Development Centre
based in Melbourne, the APAC commercial headquarters in Singapore,
and a sales office in both Tokyo and Bengaluru.
About Zendesk
Zendesk builds software for better customer relationships. It
empowers organizations to improve customer engagement and better
understand their customers. More than 94,000 paid customer accounts
in over 150 countries and territories use Zendesk products. Based
in San Francisco, Zendesk has operations in the United States,
Europe, Asia, Australia, and South America. Learn more at
www.zendesk.com.
Source: Zendesk, Inc.
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Zendesk, Inc.Andy Sommer, 44 7724419227asommer@zendesk.com
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