TravelCenters of America Once Again Dominates Driver Satisfaction Survey on Truck Stop Services for Tenth Consecutive Year TA...
December 09 2016 - 1:15PM
Business Wire
TravelCenters of America LLC (TravelCenters), operator of TA®
and Petro Stopping Centers®, today announced the results of the
tenth annual “Voted Best” survey. The TA and Petro survey of
professional truck drivers independently conducted during October,
2016 garnered professional driver feedback on truck stop services
and amenities.
Area Category
Driver Preferencefor TA and
Petro vs.Next Closest TruckStop Brand
Overall Best Truck Stop Experience
5 to 1 Most Comprehensive
Driver Services
Most Trustworthy Brand
5 to 1
3 to 1
Employees Best Employees
Most Respectful to Drivers
2 to 1
3 to 1
Best Employee Understanding of
Truckers
Friendliest Maintenance Write-up Staff
3 to 1
3 to 1
Friendliest Restaurant Staff
Most Trusted to Perform Job Right:
Maintenance Staff
Best Customer Service
5 to 1
6 to 1
3 to 1
Fuel Quickest Fueling Time 2 to 1
Easiest to Maneuver Fueling Lanes
Best Winterized Fuel
4 to 1
3 to 1
Parking Lots Largest 7 to 1 Easiest to
Maneuver 6 to 1
Area Category
Driver Preferencefor TA and
Petro vs.Next Closest TruckStop Brand
Showers & Cleanest Showers
2 to 1 Restrooms Best Shower Amenities 3 to 1
Cleanest Restrooms 2 to 1
Restaurants Best Overall Experience 5 to 1 Best Overall Food 6 to 1
Healthiest Menus 5 to 1 Best Coffee 2 to 1 Best Breakfast 4 to 1
Best Buffets 11 to
1 Stores Best Travel Stores 4 to 1 Best Trucker Merchandise 4 to 1
Best Electronic Merchandise
3 to 1 Truck Repair & Best Overall Maintenance
Shops 4 to 1 Maintenance Most Complete Services
Most Competent Technicians
7 to 1
5 to 1
Best Roadside Assistance 4 to 1 Best Warranty 8 to 1 Widest
Selection of Parts Inventory 9 to 1
Most Skilled and Best Equipped for New
Truck Technologies
6 to 1 Driver Comforts Best Fitness Facilities
8 to 1 Best Laundry Facilities 4 to 1
Best Driver Lounges/Movie Rooms 3 to 1
Community Outreach Best in Giving Back to
Trucking 3 to 1
"We look forward to conducting this survey every year because it
provides us with measurable feedback from professional drivers on
how we are doing in all facets of our business," said Tom O'Brien,
President and CEO of TravelCenters. "Our goal as a business is
focused purely on fulfilling customer needs and ensuring that their
visit is positive and satisfying. Like last year, the 2016 survey
results show a clear and growing preference by drivers for our
services and amenities,” he added.
About TravelCenters of America
LLCTravelCenters of America LLC (TravelCenters),
headquartered in Westlake, Ohio, conducts business in 43
states and Canada, principally under the TA® and Petro
Stopping Centers® travel center brands and the Minit Mart®
convenience store brand. For more information on TravelCenters, TA,
and Petro Stopping Centers, please visit www.ta-petro.com. For
more information on Minit Mart, please
visit www.minitmart.com.
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version on businesswire.com: http://www.businesswire.com/news/home/20161209005617/en/
TravelCenters of AmericaTom Liutkus, 440-808-7364tliutkus@ta-petro.com
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