ServiceSource and Gainsight Unveil “Outcome360” to Bring Together Best of Customer Success in One Solution
November 17 2016 - 9:30AM
Business Wire
New strategic partnership combines
ServiceSource’s global data enablement and implementation services
expertise with Gainsight’s best-in-class technology
ServiceSource® (NASDAQ:SREV), the global leader in outsourced
Customer Success and revenue lifecycle management solutions, and
Gainsight™, the industry-defining Customer Success technology
platform, today announced a joint solution and strategic
partnership providing enterprises with a comprehensive offering to
accelerate revenue growth through customer onboarding, adoption,
expansion and renewal.
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The new Outcome360 solution will combine Gainsight’s
cutting-edge technology – which offers customer health scoring,
automated workflows and customer communications – with
ServiceSource’s unmatched expertise and proven methodology in data
enablement and enhancement, systems integration and technical
implementation. Both companies will market and sell Outcome360 to
current and prospective clients.
“Customer Success is rapidly becoming the differentiating factor
for high-growth organizations,” said J.B. Wood, president and CEO
of the Technology Services Industry Association (TSIA). "This
partnership between ServiceSource and Gainsight not only combines
proven technology, best-practice processes and decades of
expertise, but also offers companies of various sizes and stages of
growth the opportunity to leverage what they need most to enable
and achieve Customer Success.”
As part of the Outcome360 solution, ServiceSource is launching a
global professional services practice around Gainsight’s technology
that will offer users a host of wide-ranging benefits:
- Faster time-to-value through
ServiceSource’s implementation and systems integration capabilities
and global reach;
- Improved efficiency and customer
insights by leveraging ServiceSource’s extensive data services
expertise; and,
- Accelerated ROI on Customer Success
initiatives through tailored sales plays and motions built on
ServiceSource’s 17 years of experience.
In addition to jointly offering the Outcome360 solution,
ServiceSource will also add Gainsight’s technology to its
Revenue-as-a-Service platform to deliver additional value and
differentiation on behalf of ServiceSource’s managed services
clients.
“In today’s new outcome economy, companies are no longer just
selling products or services; they’re selling business outcomes,
which means that having a holistic and comprehensive Customer
Success program is now a critical strategy for keeping customers
and growing revenue,” said Christopher M. Carrington, CEO of
ServiceSource.“Partnering with Gainsight to offer Outcome360 is
truly a ‘1+1=3’ solution that clearly addresses the needs of an
evolving market. It ensures that, regardless of size, geography or
industry sector, clients will have streamlined access to the best
elements of a world-class Customer Success program. We are excited
to bring our two industry-leading companies together to create this
unique offering.”
“Customers today have more choice than ever -- a fundamental
shift that has put pressure on companies to transform their entire
business around delivering outcomes,” said Nick Mehta, CEO of
Gainsight. “With Outcome360, organizations that are
operationalizing Customer Success can now benefit from the product,
people and process expertise of two of the leading brands in
Customer Success. We are honored to partner with ServiceSource on
the journey to helping innovative and market-leading companies
drive growth through Customer Success.”
For more information on the Outcome360 solution, including CEO
perspectives from ServiceSource and Gainsight, visit
www.outcome360.net.
About ServiceSource
ServiceSource (NASDAQ:SREV) provides the world’s leading B2B
companies with expert, technology-enabled solutions and
best-practice processes proven to grow and retain revenue from
existing customers. With a holistic approach to the entire revenue
lifecycle, ServiceSource solutions help companies drive customer
adoption, expansion and renewal. Only ServiceSource brings to
market more than 17 years of exclusive focus on Customer Success
and revenue growth, global deployments across 40 languages and 200
countries, and a powerful, purpose-built Revenue Lifecycle
Management technology platform. For more information, go to
www.servicesource.com.
About Gainsight
Gainsight™, the Customer Success company, helps businesses grow
faster by reducing churn, increasing upsell, and driving customer
advocacy. Gainsight’s product helps you touch customers
effectively, track customer health consistently and transform the
way your company orients around the customer. Gainsight provides a
360° view of customers and drives retention across Customer
Success, sales, marketing, executive and product management. Learn
how leading companies like Adobe, Box, DocuSign, HP, Marketo,
Nutanix and Workday use Gainsight to help their customers succeed
at www.gainsight.com.
Forward-Looking Statements
This press release contains forward-looking statements,
including statements regarding our business opportunities,
challenges, market position, and whether the strategic partnership
with Gainsight and the Outcome360 Solution will be successful.
These forward-looking statements are based on our current
assumptions and beliefs, and involve risks and uncertainties that
could cause our results to differ materially from those expressed
or in our forward-looking statements. Those risks and uncertainties
include, without limitation, fluctuations in our quarterly results
of operations; our technology; the risk of material defects or
errors in our software offerings or their failure to meet customer
expectations; the ability to integrate our technology offerings
with other third-party applications used by our customers; errors
in estimates as to the renewal rate improvements and/or service
revenue we can generate for our customers; our ability to grow the
market for service revenue management; changes in market conditions
that impact our ability to sell our solutions and/or generate
service revenue on our customers' behalf; the possibility that our
estimates of service revenue opportunity under management and other
metrics may prove inaccurate; demand for our offering that falls
short of expectations; the potential effect of mergers and
acquisitions on our customer base; our ability to keep customer
data and other confidential information secure; our ability to
adapt our solution to changes in the market or new competition; our
ability to achieve our expected benefits from international
expansion; our ability to protect our intellectual property rights;
the risk of claims that our offerings infringe the intellectual
property rights of others; general political, economic and market
conditions and events; and other risks and uncertainties described
more fully in our periodic reports and registration statements
filed with the Securities and Exchange Commission, which can be
obtained online at the Commission's website at http://www.sec.gov.
All forward-looking statements in this press release are based on
information currently available to us, and we assume no obligation
to update these forward-looking statements.
Connect with ServiceSource:
http://www.facebook.com/ServiceSourcehttp://twitter.com/servicesourcehttp://www.linkedin.com/company/servicesourcehttp://www.youtube.com/user/ServiceSourceMKTG
Connect with Gainsight:
Blog: www.gainsight.com/blogTwitter:
www.twitter.com/GainsightHQFacebook: www.facebook.com/Gainsight
Trademarks
ServiceSource®, and any ServiceSource product or service names
or logos above are trademarks of ServiceSource International, Inc.
All other trademarks used herein belong to their respective
owners.
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version on businesswire.com: http://www.businesswire.com/news/home/20161117005757/en/
Media Contact for ServiceSourceMonica Petraitis,
720-457-8177mpetraitis@servicesource.comorMedia Contact for
GainsightAnthony Kennada,
650-387-2991akennada@gainsight.com
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