Aetna Makes Resources Available to Members Affected by Hurricane Matthew
October 07 2016 - 1:15PM
Business Wire
-- Aetna Foundation Donates $100,000 to
Disaster Relief --
Aetna (NYSE: AET) is offering resources to members who have been
affected by Hurricane Matthew in Florida, Georgia, South Carolina
and North Carolina.
If necessary, affected Aetna members may refill their
prescriptions early. Those who use Aetna’s mail-order pharmacy can
either get a prescription at an alternate delivery location or
refill a prescription that may have been lost, damaged or
destroyed.
In addition to helping with prescription refills, Aetna can help
members who have been evacuated from their homes find care and
behavioral health support, among other services. Aetna is also
extending claim and appeal filing times.
Aetna professionals who have experience dealing with traumatic
events are available to help. Aetna has opened its Resources for
Living services to all members, regardless of whether their plan
sponsor currently offers the program. The Aetna Resources for
Living program offers a wide range of support services such as
confidential counselling, resources for elder care, child care,
legal and financial matters, web-based information and more.
Members can contact Aetna Resources for Living 24/7 for useful
information about affected areas, available shelters, government
resources and referrals.
Recognizing the magnitude of this disaster and its potentially
devastating impact, the Aetna Foundation announced it will be
making a $50,000 disaster relief contribution to the American Red
Cross, as well as a $50,000 contribution to Team Rubicon, to
support current and forthcoming disaster relief efforts.
Throughout the company’s history, Aetna employees have responded
swiftly and generously whenever disaster has struck. Through
its Disaster Response matching gift program, the Aetna Foundation
will match employees' disaster relief donations dollar-for-dollar
(up to $5,000 per donor per year) to any U.S.-based nonprofit
providing hurricane-related disaster relief.
Aetna members and health care providers affected by the disaster
who need care or other assistance can reach the company at the
following toll-free numbers:
Area Phone
Number Aetna Dental
- Members: 1-877-238-6200
- Providers: 1-800-451-7715
Aetna Member Services
Call the number printed on your ID
card*.If ID card is unavailable, call either:
- 1-800-443-AETNA (1-800-443-2386)
- 1-800-US AETNA (1-800-872-3862)
Aetna Resources for Living Program
- Aetna Rx Home Delivery Customer Service
- Rx Member Services
- 1-888-RX AETNA (1-888-792-3862)
- Medicare Part D members: 1-877-238-6211
Aetna Specialty Pharmacy Customer Service
- 1-866-782-ASRX (1-866-782-2779)
Aetna Student Assistance Program
Health Care Providers Contact the Provider Service
Centers:
- Indemnity and PPO-based benefit plans: 1-888-MD-AETNA
(1-888-632-3862)
- HMO benefit plans: 1-800-624-0756
* Members can find replacement ID cards and access to a Personal
Health Record (PHR) on Aetna’s secure member site Aetna Navigator™.
Log in on Aetna’s home page.
About AetnaAetna is one of the nation's leading
diversified health care benefits companies, serving an estimated
46.3 million people with information and resources to help them
make better informed decisions about their health care. Aetna
offers a broad range of traditional, voluntary and
consumer-directed health insurance products and related services,
including medical, pharmacy, dental, behavioral health, group life
and disability plans, and medical management capabilities, Medicaid
health care management services, workers' compensation
administrative services and health information technology products
and services. Aetna's customers include employer groups,
individuals, college students, part-time and hourly workers, health
plans, health care providers, governmental units,
government-sponsored plans, labor groups and expatriates. For more
information, see www.aetna.com and learn about how Aetna is helping
to build a healthier world. @AetnaNews
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version on businesswire.com: http://www.businesswire.com/news/home/20161007005669/en/
AetnaMedia Contact:Walt Cherniak,
410-401-9490cherniakjrw@aetna.com
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