Customers Rate Five9 Cloud Connect User Group a Huge Success
September 19 2016 - 2:32PM
Business Wire
Event held in San Francisco Explored the Keys
to Modernizing the Contact Center
Five9, Inc. (NASDAQ: FIVN), a leading provider of cloud-based
software for the enterprise contact center market, held its annual
user group event in San Francisco at the Park Central Hotel on
September 14, 2016. Five9 Cloud Connect consisted of keynote
addresses, breakout sessions, Five9 customer success presentations,
solution demo stations and networking opportunities for
attendees.
Five9 Cloud Connect was a full-day session for Five9 contact
center customers, technology partners, to come together in person
with Five9 executives and staff to learn about and discuss the
impact modernizing the contact center has on delivering an
exceptional customer experience. Attendees said that they gained
practical insights into maximizing each customer interaction,
improving operational efficiency, and delivering a personalized and
proactive omnichannel experience. CEO Mike Burkland delivered a
keynote exploring the evolution of customer service to meet rising
customer expectations.
“The Five9 cloud contact center solution enables McKesson speed,
agility, and growth and has become the go-to vendor for McKesson
with repeatable success as we expand Five9 usage to new groups
within the company,” said Ed Albrektsen, McKesson.
“At NexRep, a workforce company with over 1,000 agents, we
entrust Five9 to run the technology that powers our business so we
can focus on our agents and clients, and demonstrate the benefits
of using an at-home agent model,” said Teddy Liaw, CEO NexRep.
“At Five9 our focus is on helping our contact center customers
provide a world-class experience on every customer interaction,”
says CEO Mike Burkland. “Five9 Cloud Connect 2016 was a great way
to help arm our customers with the tools they need to better meet
their customers’ expectations and improve the performance of their
contact center operations. It was also a great opportunity for
Five9 to get feedback from our customers on our product
roadmap.”
Five9 will hold an east coast Five9 Cloud Connect at the Gaylord
National Resort in Washington, D.C. on Oct. 18, 2016.
Additional Information:
To learn more about Cloud Connect, visit
http://www.five9.com/registration/cloud-connect-2016.
About Five9:
Five9 is a leading provider of cloud software for the enterprise
contact center market, bringing the power of the cloud to thousands
of customers and facilitating over three billion customer
interactions annually. Since 2001, Five9 has led the cloud
revolution in contact centers, helping organizations transition
from legacy premise-based solutions to the cloud. Five9 provides
businesses with cloud contact center software that it reliable,
secure, compliant and scalable which is designed to create
exceptional customer experiences, increase agent productivity and
deliver tangible business results. For more information
visit www.five9.com.
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version on businesswire.com: http://www.businesswire.com/news/home/20160919006355/en/
Five9Gabrielle Targosz,
925-403-1199Gabrielle.Targosz@five9.comorSHIFT
CommunicationsKatelyn Davis, 415-591-8465Five9PR@shiftcomm.com
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