8x8 Expands International Footprint with Investments in Europe, Asia Pacific, & LATAM to Support Mid-Market & Enterprise Cust...
July 19 2016 - 8:15AM
Business Wire
Announces New Global Data Centers,
Localization Capabilities, and Customer Support Centers
8x8, Inc. (Nasdaq:EGHT), the leading provider of global
Enterprise Communications as a Service (ECaaS), today announced
that the company is expanding its international footprint with new
investments in Europe, Asia Pacific, and Latin America (LATAM) to
support growing demand from global and distributed mid-market and
enterprise customers. This will include the addition of three new
data centers in Singapore, The Netherlands and Brazil; full
localization capabilities (end user application and portal
localization) for an additional six languages – French (two
dialects), German, Dutch, Spanish, Italian and Portuguese; and new
support centers in the Philippines and Romania delivering 24 x 7
follow-the-sun support.
With this expansion, 8x8 will have a total of 12 data centers in
eight regions of the world and will be one of the first global
cloud communications providers with a presence in LATAM. From a
localization perspective, 8x8 will support a total of 13 languages
in addition to English, for its desktop interactive voice response
(IVR) services by the end of this calendar year, including
Japanese. The company is also supplementing its global customer
success network in the United States and United Kingdom with its
new support centers in the Philippines and Romania, bringing the
total number of centers to seven. In addition 8x8 continues to make
key investments in technology, quality of service, security, and
reliability to support customers.
“Our mid-market and enterprise customers demand the highest
levels of quality of service with minimal latency across the
globe,” said Bryan Martin, Chairman and CTO, 8x8. “These new
investments we’re making will enhance our international footprint
and better enable us to support the global and regional efforts of
our customers, giving them the proximity to their data, local
language capabilities, and follow-the-sun support.”
Global Reach Network®
The three new data centers announced today – Singapore,
Amsterdam and Rio de Janeiro (targeted availability fall 2016) –
build on 8x8’s existing global reach in the US, UK, Hong Kong,
Australia, and Canada. With customers operating in 114 countries,
8x8 currently has 27 international carriers, emergency calling
services in 21 countries, local phone numbers in 83 countries,
international toll free numbers in 122 countries and two global and
15 regional end-point distributors. 8x8 delivers an annual core
call flow processing uptime of 99.997%. The company is the
first cloud communications provider to offer an end-to-end SLA for
both uptime and quality of voice over the public internet,
guaranteeing a voice-quality mean opinion score (MOS) of 3.5 or
above.
8x8 has also invested heavily in security and compliance
globally. In the US this includes FISMA (Federal Information
Security Management Act) and HIPAA (Health Insurance Portability
and Accountability Act); and in the UK, ATO (Authority to Operate),
which is amongst the country’s highest levels of security and
compliance certifications. Other certifications include ISO/IEC
27001:2013, ISO/IEC 9001:2015 and Cyber Essentials plus, PCI-DSS
and the FCC’s Customer Proprietary Network Information standard
(CPNI). 8x8 will also be EU/EEA Privacy Shield compliant when this
becomes effective on August 1, 2016.
Localization
In addition to full localization capabilities for the six new
languages announced today – French (European and Canadian dialect
currently available); German, Dutch and Spanish (targeted for fall
2016); and Italian and Portuguese (targeted for winter 2016) – 8x8
currently supports English (US, UK and AUS versions). The company
also offers localized desktop IVR services in 7 languages in
addition to English today, with another 6 planned for this calendar
year.
Customer and Technical Support
Go live dates for the two new support centers announced today
are as follows: Manila, Philippines (targeted for fall 2016) and
Cluj, Romania (targeted for winter 2016). 8x8 takes a lifecycle
approach to customer success and is involved with customers all the
way from onboarding to deployment to training and support, and even
beyond, helping customers drive greater user adoption of 8x8
technologies for increased productivity and maximum ROI. Customers
can also access 8x8 services directly from the company website and
receive multi-channel technical support (phone, chat, web and
email).
To learn more about globalization, read the 8x8 blog: The March
to True Globalization.
About 8x8, Inc.
8x8, Inc. (NASDAQ:EGHT) is the trusted provider of secure and
reliable enterprise cloud communications solutions to more than
45,000 businesses operating in over 100 countries across six
continents. 8x8's out-of-the-box cloud solutions replace
traditional on-premises PBX hardware and software-based systems
with a flexible and scalable Software as a Service (SaaS)
alternative, encompassing cloud business phone service, contact
center solutions, and conferencing. For additional information,
visit www.8x8.com, www.8x8.com/UK or connect with 8x8 on LinkedIn,
Twitter, Google+ and Facebook.
View source
version on businesswire.com: http://www.businesswire.com/news/home/20160719005563/en/
for 8x8, Inc.Neha Mirchandani,
669-256-5095neha.mirchandani@8x8.comorSharon Barclay,
617-571-1233sharon@speakeasystrategies.com
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