8x8 Awarded Four New Communications Patents
March 31 2016 - 8:15AM
Business Wire
Patents Relate to Emergency Call Services,
Networked Contact Centers, Loss-Resistant Network Connections and
Computing Server Security
8x8, Inc. (NASDAQ:EGHT), the leading provider of global
Enterprise Communications as a Service (ECaaS), today announced
that it has been awarded four new patents related to its
communications technologies that help customers seamlessly connect,
communicate, and collaborate globally.
The four 8x8 patents issued by the U.S. Patent and Trademark
Office (USPTO) are:
- United States Patent number 9,247,389
entitled “Systems, Methods, Devices and Arrangements for Emergency
Call Services” was awarded on January 26, 2016. It is a
continuation of U.S. patent number 8,879,540 which was awarded to
the company on November 4, 2014.
- United States Patent number 9,294,625
entitled “Limiting Contact in a Networked Contact Center
Environment” was awarded on March 22, 2016 and is a continuation of
patent number 8,855,291 which discusses, among other things,
limiting contact to a networked contact center that is a host to
multiple tenants.
- United States Patent number 9,294,433
entitled “Multiple-Master DNS System” was awarded on March 22,
2016.
- United States Patent number 9,300,679
entitled “System and Method for Monitoring Computing Servers for
Possible Unauthorized Access” was awarded on March 29, 2016.
The patent related to emergency call services helps operators
locate a caller, even if they’re using an IP communications device.
In the past, tracking the location of a caller could only be done
quickly and accurately through landline and some cellular
connections, but with 70 percent of emergency calls now being made
from alternative endpoint devices, 8x8 continues to drive new
innovation in this important area.
The technology in patent number 9,294,625 helps contact centers
automatically accept or reject communications based on contact rate
value, meaning less hold time for customers to reach a
representative.
The third patent (#9,294,433) provides a system and methodology
for a Domain Name System (DNS) that is resistant to losses of
network connections, removing the need to have multiple master
servers in case of a connection failure.
Finally, U.S. patent #9,300,679 details a new technology to
monitor data transactions of computing servers by determining a
threat level based on the characteristics of the data transactions
and the conditions of a security policy.
Since its establishment, 8x8 has been awarded 118 United States
patents covering a variety of voice and video communications,
signaling, processing and storage technologies.
About 8x8, Inc.
8x8, Inc. (NASDAQ:EGHT) is the trusted provider of secure
and reliable enterprise cloud communications solutions to more than
40,000 businesses operating in over 100 countries across six
continents. 8x8's out-of-the-box cloud solutions replace
traditional on-premises PBX hardware and software-based systems
with a flexible and scalable Software as a Service (SaaS)
alternative, encompassing cloud business phone service, contact
center solutions, and conferencing. For additional information,
visit www.8x8.com, www.8x8.com/UK or connect with 8x8
on LinkedIn, Twitter, Google+ and Facebook.
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version on businesswire.com: http://www.businesswire.com/news/home/20160331005345/en/
for 8x8Neha Mirchandani,
669-256-5095neha.mirchandani@8x8.comorSharon Barclay,
617-571-1233sharon@speakeasystrategies.com
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