PALO ALTO, Calif., Oct. 8, 2015 /PRNewswire/ -- Varian Medical
Systems (NYSE: VAR) has been ranked first in overall manufacturer
and overall service performance in the ServiceTrak™ Imaging 2015
report on radiation oncology accelerator manufacturers published by
IMV, Ltd. IMV rates manufacturers' performance on the basis
of telephone interviews with customers in various medical
technology sectors.
Varian ranked first in five out of eight of the manufacturer
performance attributes covered by this year's survey, taking the
top rating in:
- Overall manufacturer performance
- Probability of repurchase
- Ability to drive industry standards
- Value of system documentation
- Overall OEM training program
Varian also ranked first in five out of six OEM service
performance attributes covered in the survey, taking the top rating
in these categories:
- Current service arrangements meets needs
- Overall service performance
- Service follow-up
- Availability of replacement parts
- OEM preventative maintenance program
- Effective escalation by service team
"This year's IMV report shows Varian with a steady increase in
net promoter score, which is a measure of how likely a customer
would be to recommend our technology to a colleague," said
Kolleen Kennedy, president of Varian
Oncology Systems. "It was particularly gratifying to see our
net promoter score climb significantly among customers with our
newer products. Customers with systems less than two years
old gave us a 55 percent net promoter score. It is an
affirmation of the investments we have made in our technology, as
well as in enhancements to our service organization."
Over 74% of respondents indicated a high probability of
repurchasing from Varian—a full ten points above the industry
average of 64%.
"We are proud of our performance on many parameters that are
vitally important to our customers," said Kennedy. "Enhancing
technology as well as our customer support services has been a
major focus of the company, and we are pleased to see that our
efforts are having an impact on our customers' satisfaction."
About Varian Medical Systems
Varian Medical Systems, Inc., of Palo
Alto, California, focuses energy on saving lives by
equipping the world with advanced technology for fighting cancer
and for X-ray imaging. The company is the world's leading
manufacturer of medical devices and software for treating cancer
and other medical conditions with radiation. The company provides
comprehensive solutions for radiotherapy, radiosurgery, proton
therapy and brachytherapy. The company supplies informatics
software for managing comprehensive cancer clinics, radiotherapy
centers and medical oncology practices. Varian is also a premier
supplier of X-ray imaging components, including tubes, digital
detectors, and image processing software and workstations for use
in medical, scientific, and industrial settings, as well as for
security and non-destructive testing. Varian Medical Systems
employs approximately 6,900 people who are located at manufacturing
sites in North America,
Europe, and China and approximately 70 sales and support
offices around the world. For more information, visit
www.varian.com or follow us on Twitter.
Press Contact
Meryl Ginsberg
Varian Medical Systems
+1 (650) 424-6444
meryl.ginsberg@varian.com
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SOURCE Varian Medical Systems