Multi-State Law Firm McDonnell & Associates Reduces Costs, Enables Mobility & Improves Efficiency with 8x8 Cloud Communications
April 22 2014 - 8:15AM
Business Wire
Transition From an On-Premise Key Telephone
System Allows For Self-Maintenance and on the Fly Changes as
Needed
8x8, Inc. (NASDAQ:EGHT), a provider of cloud-based unified
communications, contact center and collaboration solutions, today
announced that McDonnell and Associates, a multi-state, general
practice law firm, is connecting seven offices and dozens of remote
workers using 8x8 Virtual Office cloud communications services. The
firm transitioned from an on-premise key telephone system to 8x8’s
cloud-based platform in less than 30 days and has seen a dramatic
reduction in its telephony maintenance costs and improvement in
employee efficiency as a result.
McDonnell and Associates is headquartered in Columbia, South
Carolina, and maintains additional offices in Georgia, North
Carolina, and South Carolina. McDonnell and Associates operates as
a general practice firm, focusing on real estate law, auto
accidents and personal injury law, business formation, criminal
defense, domestic issues and family law, wills/estate
planning/probate, general civil law, civil litigation, and
creditor's rights.
Initially, McDonnell and Associates used an NEC key system
within its headquarters, but as the firm expanded, provisioning new
users and installing equipment became time consuming and expensive.
The firm’s ongoing maintenance contract for the system was also
costly. Management decided to transition to a cloud-based telephony
solution that could support McDonnell’s multi-state offices, as
well as mobile attorneys who travel to complete real estate
closings.
According to the firm’s CIO Paul Siskin, a couple of factors
differentiated 8x8 right from the start. “8x8 has the most robust
cloud solution and the best references in the industry,” said
Siskin. “The mobile app is also ideal for our users, because we
have attorneys traveling to banks and homes to sign off on
closings, sometimes making multiple trips in one day.”
McDonnell and Associates first installed 8x8 service at its
Columbia offices and at the locations of remote employees. Full
deployment took less than 30 days. To date, McDonnell’s most
significant cost savings have resulted from the drastic reduction
in ongoing maintenance charges. According to Siskin, that is one of
the most important advantages of the 8x8 system.
“We used to have a maintenance contract for our key system,”
Siskin noted. “Whenever we wanted to make a change to it or add
something new, we had to call a service tech and pay an
installation fee. 8x8’s self-service portal lets us maintain the
system on our own, and make changes on the fly when we need
to.”
In addition to unifying the firm on a single telephony platform,
8x8’s solution includes an online meeting and collaboration
solution that saves time and promotes employee efficiency. For
example, McDonnell recently selected a new provider for its
healthcare plan. Rather than give the same presentation seven times
in each of the firm’s offices, the HR department used 8x8 web
conferencing and desktop sharing features to present the
information at one firm-wide meeting.
“The ubiquity of cloud communications enables 8x8 to unite
organizations with offices and users in multiple locations
immediately,” said 8x8 CEO Vik Verma. "There is no inside wiring to
install and 8x8 phones and mobile applications make the transition
from a traditional phone system simple and seamless. Once our
cloud-based service is deployed, customers can easily manage it
themselves. When they need a change, they make the change and go
right back to focusing on their business.”
About 8x8, Inc.
8x8, Inc. (NASDAQ:EGHT) is the trusted provider of secure and
reliable cloud-based unified
communications and virtual contact center solutions to
more than 36,000 small, midsize and distributed enterprise
organizations operating in over 40 countries across six continents.
8x8's out-of-the-box cloud solutions replace traditional on-premise
PBX hardware and software-based systems with a flexible and
scalable Software as a Service (SaaS) alternative, encompassing
cloud business phone service, contact center solutions, and web
conferencing. For additional information,
visit www.8x8.com, or www.8x8.com/UK or connect with
8x8
on Google+, Facebook, LinkedIn and Twitter.
About McDonnell &
Associates
McDonnell & Associates operates as a general practice firm,
focusing on real estate law, auto accidents & personal injury
law, business formation, criminal defense, domestic issues &
family law, wills/estate planning / probate, general civil law,
civil litigation, and creditor's rights.
8x8, Inc.Tim Polakowski, 669-200-6638tim.polakowski@8x8.com
8x8 (NYSE:EGHT)
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