Partnership embeds end-user sentiment analysis into
Computacenter's Intelligent Support services to further understand,
manage and improve employee IT experience.
HELSINKI, June 19,
2024 /PRNewswire/ -- Computacenter, a leading
independent technology and services provider, and HappySignals, the
Human-Centric IT Experience Management company, are excited to
announce a strategic partnership that empowers Computacenter
customers to understand the positive and negative impact of their
IT on their business and people.
HappySignals experience management analysis tool will be a vital
component of Computacenter's ground-breaking Sentiment Benchmarking
Service and a rich source of information into their XMO (Experience
Management Office), massively enhancing the definition, delivery,
and business relevance of experience level
agreements (XLAs) for IT. Understanding end-user
sentiment is crucial in today's digital landscape.
Studies have shown that companies with high levels of employee
satisfaction experience a 20% increase in productivity and a 21%
improvement in profitability. With this partnership, Computacenter
aims to provide deeper insights into end-user experiences, allowing
for more preemptive, proactive and responsive IT service
management.
"This exciting partnership with HappySignals reflects our
dedication to continual innovation and excellence," says
Richard Umney, Director, Portfolio
Innovation and Design at Computacenter. He added "The new Sentiment
Benchmarking Service, part of our Intelligent Support proposition,
gives customers the ability to understand and manage employee
experience of IT across their organisation – giving the insight
that enables that experience to continuously improve. IT should
empower employees to thrive in their roles, and we play a crucial
part in helping organizations succeed in this area".
Katie Bates, VP Global
Partnerships and Alliances at HappySignals, highlights the
significance of this announcement: "This partnership not only
enhances HappySignals and Computacenter's service offerings but
also elevates the importance of experience level agreements in the
market. Understanding the employee experience within enterprise
organisations is more important now than ever before, and
Computacenter's approach to delivering human-centric services
shines a new and exciting lens on true service excellence."
Want to know more?
Using the market-leading SaaS tool for sentiment analysis from
HappySignals, along with their extensive internal service data and
insights, enables Computacenter to provide customers with rich,
relevant, and credible data and actionable recommendations on the
experience of using IT and the impact this has on the productivity
of their users – across the organisation. The nine dimensions
measured include not just the traditional reactive elements of
end-user satisfaction measurement but extend out across the whole
range of IT services people use in the daily working
lives.
Benefits of the Partnership:
- Enhanced Service Quality: HappySignals' human experience
analysis capabilities will allow Computacenter to identify and
address customers' IT issues more efficiently, resulting in
improved end-user satisfaction and productivity.
- Real-Time Feedback: The partnership will
enable Computacenter to gather real-time feedback from users,
providing immediate insights into their Customers' IT experiences
and helping them to make data-driven decisions.
- Benchmarking and Analytics: HappySignals offers
industry-standard benchmarking, allowing Computacenter to compare
its IT service performance against market leaders and continuously
strive for excellence.
- Experience Management Leader: Computacenter's
human-centric approach makes them a top choice for IT services,
setting them apart as forward-thinking in prioritising user
sentiment.
For additional information:
Computacenter
Katrina Parker
Senior Marketing Communication Manager
379309@email4pr.com
HappySignals
Katie Bates
VP Global Partnerships and Alliances
+ 358-40-552 9084
379309@email4pr.com
About Computacenter
Computacenter is a leading independent technology and services
provider, trusted by large corporate and public sector
organisations. We are a responsible business that believes in
winning together for our people and our planet. We help our
customers to Source, Transform and Manage their technology
infrastructure to deliver digital transformation, enabling people
and their business. Computacenter plc is a public company quoted on
the London Stock Exchange and a member of the FTSE 250.
Computacenter employs over 20,000 people worldwide. Find out more:
www.computacenter.com
About HappySignals
HappySignals is the leading SaaS company for IT Experience
Management, empowering enterprises to improve employee experiences.
HappySignals enables IT leaders to get a real-time understanding of
the experiences they deliver to end-users across all IT services.
IT leaders use experience data to make informed decisions to
improve employee happiness and productivity. HappySignals discovers
the experiences of millions of employees in 130 countries.
Customers have been able to make employees happier and increase
productivity by 26%. Find out more: www.happysignals.com
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SOURCE HappySignals