Stream Selected by eircom, Leading Irish Broadband Provider, to Provide Technical Support Solution
November 11 2009 - 9:10AM
PR Newswire (US)
Stream Solution Helps Client Increase Customer Satisfaction and
Reduce Overall Costs BOSTON, Nov. 11 /PRNewswire-FirstCall/ --
Stream Global Services, Inc., (AMEX:SGS), a premium business
process outsource (BPO) service provider specializing in customer
relationship management services for Fortune 1000 companies, today
announced that leading Irish broadband provider, eircom, (ASX:ERC)
has renewed its euro 13.5 million contract with Stream to provide
technical support services for eircom's residential and business
broadband customers. Working together with eircom, Stream will
continue to deliver an integrated support solution for the company.
eircom is the leading Internet service provider and principal
provider of telecommunications services in Ireland with over 2.6
million service access channels and over 660,000 broadband
customers. eircom originally turned to Stream in 2005 to provide a
comprehensive support solution that capitalised on Stream's vast
industry knowledge and extensive experience in customer care.
Stream applied its industry expertise within the telecommunications
market, and integrated its solution into eircom's existing
infrastructure and technology. As a result, Stream was able to help
eircom significantly increase its overall customer satisfaction
while reducing costs. "We are delighted with the customer support
that Stream provides for us and look forward to building on our
success to date to further improve our customer experience," said
Gerry Culligan, Director of Consumer Markets, eircom. "Working
together with Stream, we have dramatically increased customer
satisfaction and at the same time significantly reduced our cost of
support, both of which are critical in today's trading
environment." Martin Schoppler, General Manager, Stream Ireland
said, "We are delighted to extend our relationship with eircom by
another three years and see it as a clear statement that we are
using our world wide experience in driving costs down and
increasing satisfaction for our client's customers." According to
Stream Chairman and CEO Scott Murray, "This latest client
engagement further illustrates our experience within and commitment
to the telecommunications industry. We are confident that our
highly trained workforce will provide eircom with quantifiable,
value-driven solutions that will help them deliver an enhanced
brand experience to their end users." Stream, with support centers
located in 22 countries around the world including Santry and
Derry, supports eircom from eircom's Eastpoint facility in Dublin,
Ireland. In addition to offering customer care and BPO solutions
for leading telecommunications companies, Stream also provides
solutions for leaders in the technology, retail and entertainment
industries, among others. On October 1, 2009, the company announced
the completion of a stock-for-stock exchange agreement with
eTelecare. By bringing together two proven players in the industry,
Stream creates an unparalleled BPO services organization that
offers world-class services for its valued clients. About Stream
Global Services Stream Global Services is a premium business
process outsource (BPO) service provider specializing in customer
relationship management including sales, customer care and
technical support for Fortune 1000 companies. Stream is a trusted
partner to some of the world's leading technology, computing,
telecommunications, retail, entertainment/media, and financial
services companies. Our service programs are delivered through a
set of standardized best practices and sophisticated technologies
by a highly skilled workforce of approximately 30,000 employees
based out of 50 solution centers in 22 countries supporting 34
languages. Stream continues to expand its global presence and
service offerings to increase revenue, improve operational
efficiencies and drive brand loyalty for its clients. To learn more
about the company and its complete service offering, please visit
http://www.stream.com/. About eircom eircom is the leading provider
of fixed-line telecommunications services in Ireland. As the
incumbent fixed-line telecommunications provider, eircom has the
most extensive fixed-line telecommunications network in the country
in terms of both capacity and geographic reach. The company has
over 1.2 million customers and provides a comprehensive range of
advanced voice, data and internet services to the residential,
business and enterprise markets. With approximately 7,000
employees, eircom Group is one of Ireland's largest employers. Our
mobile division, Meteor, was acquired on November 23, 2005 and is
Ireland's third largest mobile phone operator. Meteor has over one
million mobile subscribers. MEDIA CONTACT: Sally W. Comollo Stream
Global Services +1 781-304-1847 DATASOURCE: Stream Global Services,
Inc. CONTACT: Sally W. Comollo of Stream Global Services, Inc.,
+1-781-304-1847, Web Site: http://www.stream.com/
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