TEL AVIV, Israel, June 21, 2010 /PRNewswire-FirstCall/ -- Ness
Technologies, Inc. (NASDAQ: NSTC and TASE: NSTC), a global provider
of information technology solutions and services, announced today
that it has been awarded a four-year outsourcing contract to
provide around-the-clock help desk services to Clalit Health
Services, Israel's largest
Healthcare Management Organization (HMO) and one of the largest
HMOs worldwide. The contract is valued at 16 million Israeli
shekels, or approximately $4 million.
It includes an option to extend the contract for an additional
period of up to four years.
Ness will provide the services through an IT Client Service
Center, which will be located at Ness and which will operate in a
performance output measurement model according to a service level
agreement (SLA) standard. The center will serve thousands of Clalit
employees and will serve as the single point of contact to Clalit's
IT division for Clalit's headquarters units, 14 hospitals and 8
districts, as well as private pharmacies working with Clalit. The
center will provide a variety of support solutions, including
expert support of unique healthcare applications, as well as
support for hardware failures. The center in its new model will be
operated by Ness Technologies' Unified Reference and Delivery (URD)
Center, Israel's largest help desk
center serving outsourcing customers.
"Ness Technologies has provided us with support services since
2002 and has proved to be a most reliable and trustworthy partner"
said Yehiel Gepner, Chief
Information Officer of Clalit Health Services. "Their win of the
new tender, and the transition to the new model will help us to
function at an even higher level of effectiveness, enabling us to
serve our customers in the best manner."
"Ness' URD center has gained a reputation for delivering the
highest quality support services to IT users in various
organizations and corporations, handling one million calls a year
from more than 100,000 end-users," said Effi Kotek, President of Ness Israel. "The
center was recently certified to ISO/IEC 20000 - the first
worldwide standard specifically aimed at IT service management -
and operates according to the Information Technology Infrastructure
Library version 3 methodology, known as ITIL V3, to ensure
optimized implementation of the services."
About Ness Technologies
Ness Technologies (NASDAQ: NSTC and TASE: NSTC) is a global
provider of IT and business services and solutions with specialized
expertise in software product engineering; and system integration,
application development, consulting and software distribution. Ness
delivers its portfolio of solutions and services using a global
delivery model combining offshore, near-shore and local teams. With
about 7,800 employees, Ness has operations in North America, Europe, Israel and India, has customers in over 20 countries, and
partners with numerous software and hardware vendors worldwide. For
more information about Ness, visit http://www.ness.com.
About Clalit Health Services
Clalit Health Services is Israel's largest Healthcare Management
Organization (HMO) and one of the largest worldwide, providing
health services to over 3.8 million customers. It consists of 14
hospitals, over 1300 clinics, 400 pharmacies, hundreds of labs and
other healthcare facilities, and more than 33,000 employees. For
more information about Clalit Health Services, visit
http://www.clalit.org.il/he-il/english.
Forward Looking Statement
This press release contains forward-looking statements within
the meaning of the Private Securities Litigation Reform Act of
1995. Forward-looking statements often are preceded by words such
as "believes," "expects," "may," "anticipates," "plans," "intends,"
"assumes," "will" or similar expressions. Forward-looking
statements reflect management's current expectations, as of the
date of this press release, and involve certain risks and
uncertainties. Ness' actual results could differ materially from
those anticipated in these forward looking statements as a result
of various factors. Some of the factors that could cause future
results to materially differ from the recent results or those
projected in forward-looking statements include the "Risk Factors"
described in Ness' Annual Report of Form 10-K filed with the
Securities and Exchange Commission on March
15, 2010. Ness is under no obligation, and expressly
disclaims any obligation, to update or alter its forward-looking
statements, whether as a result of such changes, new information,
subsequent events or otherwise.
Media Contacts:
David Kanaan
Intl: +972-54- 425-5307
Email: media.int@ness.com
Investor Relations Contact:
Drew Wright
USA: +1-201-488-3262
Email: investor@ness.com
SOURCE Ness Technologies Inc