ibex Selected “Best Digital Customer Experience” Finalist for ICMI’s 2022 Global Contact Center Awards
July 21 2022 - 9:00AM
ibex (NASDAQ: IBEX), a leading global provider of business process
outsourcing (BPO) and customer engagement technology solutions,
today announced that it has been named a finalist for “Best Digital
Customer Experience” by the International Customer Management
Institute (ICMI), the authority on contact center excellence. The
winners will be announced at the ICMI Contact Center Expo in
Orlando, October 24th - 27th, 2022.
“As a leader and innovator in delivering seamless global CX
solutions geared for the digital-first marketplace, ibex is honored
to be recognized by ICMI,” said ibex CEO Bob Dechant. “ibex
combines its award-winning Wave X technology platform and unmatched
business insights to help some of the world’s greatest brands
deliver amazing customer experiences across the entire customer
lifecycle.”
The ICMI Global Contact Center Awards program celebrates
greatness in the contact center industry and recognizes leading
companies and teams who deliver an excellent customer and employee
experience.
“In this challenging economic environment, companies must be
laser-focused on optimizing efficiencies and finding ways to drive
the most positive impact,” added Dechant. “Integrating digital
support channels and tools, such as SMS, chat and assisted AI, into
the overall CX can help boost customer satisfaction, improve
customer loyalty, reduce costs, and drive revenue. Now is the time
to transform your CX or risk losing customers to more nimble and
scalable competitors.”
About ICMIThe International Customer Management
Institute (ICMI) is the leading global provider of comprehensive
resources for customer management professionals -- from frontline
agents to executives -- who wish to improve customer experiences
and increase efficiencies at every level of the contact center.
Since 1985, ICMI has helped more than 50,000 organizations in 167
countries through training, events, consulting, and informational
resources. ICMI's experienced and dedicated team of industry
insiders, trainers, and consultants are committed to helping you
raise the strategic value of your contact center, optimize your
operations and improve your customer service. ICMI is brought to
you by Informa Tech.
About ibexibex delivers innovative business
process outsourcing (BPO), smart digital marketing, online
acquisition technology, and end-to-end customer engagement
solutions to help companies acquire, engage, and retain valuable
customers. Today, ibex operates a global CX delivery center model
consisting of 34 operations facilities around the world, while
deploying next-generation technology to drive superior customer
experiences for many of the world’s leading companies across
retail, e-commerce, healthtech, fintech, utilities and
logistics.
ibex leverages its diverse global team of over 30,000 employees
together with industry-leading technology, including its Wave X
platform, to manage nearly 200 million critical customer
interactions, adding over $2.2B in lifetime customer revenue each
year and driving a truly differentiated customer experience. To
learn more, visit our website at ibex.co and connect with us on
LinkedIn.
Media Contact:Dan
Burrisibexdaniel.burris@ibex.co
A photo accompanying this announcement is available at
https://www.globenewswire.com/NewsRoom/AttachmentNg/71e1bcbd-33bf-48be-bbfa-7f629013b663
IBEX (NASDAQ:IBEX)
Historical Stock Chart
From May 2024 to Jun 2024
IBEX (NASDAQ:IBEX)
Historical Stock Chart
From Jun 2023 to Jun 2024