ibex Welcomes Dan Hess as Senior Vice President of Business Development for Healthcare Vertical
June 08 2022 - 9:00AM
ibex (NASDAQ: IBEX), a leading global provider of business process
outsourcing (BPO) and customer engagement technology solutions,
today announced that healthcare sales veteran Dan Hess has joined
ibex as Senior Vice President, Business Development, Healthcare.
Hess brings to ibex more than 25 years of experience in healthcare
sales and will be responsible for driving sales growth in its
healthcare vertical.
“Dan is an outstanding sales leader with deep
healthcare expertise, and we are delighted to have him join the
growing ibex team,” said Julie Casteel, CMO and Chief Strategic
Accounts Officer at ibex. “As we continue to build out our
healthcare vertical and drive new logo sales, Dan will be an
integral part of our team and our success. He is passionate about
elevating customer satisfaction and an expert at selling revenue
cycle management, population health management and patient
engagement solutions”.
Before joining ibex, Hess worked for large
healthcare services delivery organizations, including Owens &
Minor, Inc. and Firstsource Solutions. He has a track record of
success working with some of the largest healthcare providers
across the country. Hess graduated from the University of
Colorado Boulder and is a US Army Veteran.
“The healthcare industry is undergoing a digital
revolution,” added Casteel. “CX technologies and services are
playing an increasingly important role in managing costs and
improving access that will radically redefine the way healthcare is
delivered in the future for the benefit of providers and patients
alike. ibex is committed to delivering the best healthcare CX
through our integrated omnichannel solutions geared for a better
overall patient experience.”
By connecting the touchpoints throughout the
healthcare patient experience lifecycle, from patient and member
enrollment to payment, billing and collections, ibex enables a
seamless experience. ibex brings to bear its expertise from outside
healthcare, serving some of the world’s great consumer brands, to
deliver an end-to-end customer experience that meets the growing
demands of today’s healthcare consumers.
About ibexibex delivers innovative
business process outsourcing (BPO), smart digital marketing, online
acquisition technology, and end-to-end customer engagement
solutions to help companies acquire, engage, and retain valuable
customers. Today, ibex operates a global CX delivery center model
consisting of 34 operations facilities around the world, while
deploying next-generation technology to drive superior customer
experiences for many of the world’s leading companies across
retail, e-commerce, healthcare, fintech, utilities and
logistics.
ibex leverages its diverse global team of over
30,000 employees together with industry-leading technology,
including its Wave X platform, to manage nearly 200 million
critical customer interactions, adding over $2.2B in lifetime
customer revenue each year and driving a truly differentiated
customer experience. To learn more, visit our website at ibex.co
and connect with us on LinkedIn.
Media Contact:Dan
Burrisibexdaniel.burris@ibex.co
Investor Contact:Daniel
Bellehsenibexdan.bellehsen@ibex.co
A photo accompanying this announcement is available
at: https://www.globenewswire.com/NewsRoom/AttachmentNg/cc3487d0-0abe-4ac7-9837-8defe722ef44
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