ibex to Showcase Integrated, Omnichannel CX Solutions for Utilities at CS Week
April 27 2022 - 9:00AM
ibex (NASDAQ: IBEX), a leading global provider of business
process outsourcing (BPO) and customer engagement technology
solutions, today announced that it will be at CS Week 2022 in
Phoenix, May 2-6, to demonstrate its full range of innovative CX
solutions geared to helping utility companies of all sizes
transform their customer service.
“At a time when all utilities are seeking to enhance
relationships with their customers through new and diversified
platforms, the complexities are significant,” said Brett Reynolds,
Vice President, Competitive Products and Services at FirstEnergy.
“ibex proved that they not only understand how to partner with our
business but also deliver innovative marketing solutions and
technologies that accelerated our specific plans for customer
engagement programs.”
At the conference, Mark Wilkinson, SVP Utilities at ibex, will
team up with Felicia Chiles, Director of Marketing at FirstEnergy,
to host “Beyond Efficiency: Utility Customer Engagement through
Embracing the Smart Home” on May 5 at 3:45 pm MST. In this session,
Wilkinson and Chiles will present a refreshing approach to utility
“beyond the meter” programs that drive customer engagement, energy
efficiency, and utility e-commerce.
“ibex has built transformative CX solutions for several of North
America’s leading utilities,” said Wilkinson. “Combining our deep
industry expertise with advanced omnichannel CX solutions that are
tailored for utilities, we can help utilities modernize and
digitize their CX across the entire customer lifecycle, including
insight-driven customer service, world-class new customer
experiences, modern digital marketplaces, enhanced pre-collections
outreach, and social reputation management.”
CS Week is the premier customer service utilities conference in
North America with more than 2,000 utility professionals and
industry partners in attendance. The conference serves the
educational and networking needs of electric, gas, water/wastewater
and cable utilities from small to large, from municipal to
investor-owned.
About ibexibex delivers innovative business
process outsourcing (BPO), smart digital marketing, online
acquisition technology, and end-to-end customer engagement
solutions to help companies acquire, engage, and retain valuable
customers. Today, ibex operates a global CX delivery center model
consisting of 34 operations facilities around the world, while
deploying next-generation technology to drive superior customer
experiences for many of the world’s leading companies across
retail, e-commerce, healthcare, fintech, utilities and
logistics.
ibex leverages its diverse global team of over 30,000 employees
together with industry-leading technology, including its Wave X
platform, to manage nearly 200 million critical customer
interactions, adding over $2.2B in lifetime customer revenue each
year and driving a truly differentiated customer experience. To
learn more, visit our website at ibex.co and connect with us on
LinkedIn.
Media Contact:Dan
Burrisibexdaniel.burris@ibex.co
Investor Contact:Daniel
Bellehsenibexdan.bellehsen@ibex.co
A photo accompanying this announcement is available at
https://www.globenewswire.com/NewsRoom/AttachmentNg/d25ec895-55b1-4801-8f3c-0193f12adcc9
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