Angel “Potski” Alvarez Named President of ibex Philippines
April 05 2022 - 7:00PM
ibex (NASDAQ: IBEX), a leading global provider of business process
outsourcing (BPO) and customer engagement technology solutions,
today announced that Angel “Potski” Alvarez has been appointed
President of ibex Philippines. In this key leadership position,
Alvarez will build on the success ibex Philippines has achieved
since he joined the company in 2017 as Senior Vice President of
Operations and Philippine Country Manager.
Under Alvarez’s leadership, ibex has grown from
7,000 employees in 2017 to more than 10,000 today and has doubled
the number of ibex contact centers in the Philippines to eight,
including the launch of the first major call center in Bohol in
August 2019. Alvarez spearheaded efforts that improved employee
engagement, performance, and recognition; promoted diversity and
inclusion; and drove annual revenue by double digits.“I am proud to
recognize the tremendous impact Potski has made on the ibex team in
the Philippines and delighted to name him President of our
Philippines operations,” said ibex CEO Bob Dechant. “Thanks to the
outstanding efforts and dedication of our amazing team in the
Philippines and Potski’s leadership, our employee engagement and
client performance are second to none. We also set the gold
standard for employee and customer satisfaction based on how we
operated during the pandemic, not just within ibex but across the
BPO market in the Philippines. Our COVID education and
vaccination programs enabled us to reach a 97 percent vaccination
rate for our team in the Philippines, which helped ensure the
health and safety of our agents and their families.”ibex Cares, the
company’s global philanthropic program, has made a significant
impact on several communities in the Philippines. Most recently,
ibex employees across the country came together to raise more than
$100,000 in support for victims of Super Typhoon Odette. ibex
matched that contribution, donating an additional $100,000 in aid.
These funds went to ibex team members and their families in Bohol
who suffered catastrophic losses to their homes and personal
belongings.Alvarez is a BPO veteran with more than 20 years of
experience. Before ibex, Alvarez held operations and client
services roles at Convergys, Stream Global Services, and eTelecare
Global Solutions. He began his career as a call center agent in
1998.About ibexibex delivers innovative business
process outsourcing (BPO), smart digital marketing, online
acquisition technology, and end-to-end customer engagement
solutions to help companies acquire, engage, and retain valuable
customers. Today, ibex operates a global CX delivery center model
consisting of 34 operations facilities around the world, while
deploying next-generation technology to drive superior customer
experiences for many of the world’s leading companies across
retail, e-commerce, healthcare, fintech, utilities, and
logistics.ibex leverages its diverse global team of over 35,000
employees together with industry-leading technology, including its
Wave X platform, to manage nearly 200 million critical customer
interactions, adding over $2.2B in lifetime customer revenue each
year and driving a truly differentiated customer experience. To
learn more, visit our website at ibex.co and connect with us on
LinkedIn.Media Contact:Dan
Burrisibexdaniel.burris@ibex.co
Investor Contact:Daniel
Bellehsenibexdan.bellehsen@ibex.co
A photo accompanying this announcement is available at
https://www.globenewswire.com/NewsRoom/AttachmentNg/3ccca110-a5d1-4b3e-a35d-9ec30978bbf3
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