ibex Unveils Augment by ibex for On-Demand Staff Augmentation and Managed Services
March 24 2022 - 9:00AM
ibex (NASDAQ: IBEX), a leading global provider of business process
outsourcing (BPO) and customer engagement technology solutions,
today announced the launch of Augment by ibex, the company’s staff
augmentation and managed services offering. Augment by ibex
provides specialized dedicated talent for high-demand professional
and administration functions, ranging from IT and engineering to
cyber security, marketing, data analytics, and data science.
“In this challenging labor environment, Augment by ibex enables
businesses around the world to quickly extend their culture and the
skillset of their existing onsite teams with the specialized global
talent they need to grow, scale, and take on new and bigger
projects,” said Carl O’Neil, EVP and General Manager, Augment by
ibex. “ibex’s established footprint and well-earned reputation as
an employer of choice in strategic locations around the world gives
us access to a highly-qualified talent pool to select from
resulting in significant cost savings while enabling companies to
take advantage of the global talent hub. We also leverage the
experience gained by helping some of the world’s leading brands
efficiently scale their customer service operations to deliver
outstanding performance from day one.”
With Augment by ibex, it is like hiring locally but without the
recruitment, infrastructure, and benefits costs. ibex’s team of
specialists partners with each client to select the best candidates
based on their specific skill requirements and hours of operations,
and maintains direct engagement with their extended teams. On the
managed services side, ibex assumes responsibility for staffing,
execution, and meeting defined SLAs. Augment by ibex leverages
ibex’s Wave X technology platform, a dedicated technology hub that
facilitates a seamless and secure integration for remote work,
often leveraging the client’s infrastructure and security
protocols.
Augment by ibex has the capability to offer staff augmentation
services in the following high-demand areas: IT/engineering,
information/cyber security, operations support, workforce
management, technology deployments and integrations, data analytics
and business intelligence, digital marketing, data scientists,
supply chain and logistics, sales operations, HR, help desk, and
accounting and finance, among others.
“Augment by ibex is built on selective hiring, dedicated project
management teams, and upfront regional functional management, which
enables us to launch flawlessly and ensure excellent performance
from day one,” O’Neil added.
About ibex ibex delivers innovative
business process outsourcing (BPO), smart digital marketing, online
acquisition technology, and end-to-end customer engagement
solutions to help companies acquire, engage, and retain valuable
customers. Today, ibex operates a global CX delivery center model
consisting of 34 operations facilities around the world, while
deploying next-generation technology to drive superior customer
experiences for many of the world’s leading companies across
retail, e-commerce, healthcare, fintech, utilities and
logistics.
ibex leverages its diverse global team of over 35,000 employees
together with industry-leading technology, including its Wave X
platform, to manage nearly 200 million critical customer
interactions, adding over $2.2B in lifetime customer revenue each
year and driving a truly differentiated customer experience. To
learn more, visit our website at ibex.co and connect with us on
LinkedIn. Media Contact:Dan
Burrisibexdaniel.burris@ibex.co
Investor Contact:Daniel
Bellehsenibexdan.bellehsen@ibex.co
A photo accompanying this announcement is available at
https://www.globenewswire.com/NewsRoom/AttachmentNg/c14696ef-6165-4a37-9efe-df87f49eb13f
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