ibex Receives Four 2022 CUSTOMER Magazine Product of the Year Awards
March 22 2022 - 9:00AM
ibex (NASDAQ: IBEX), a leading global provider of business process
outsourcing (BPO) and customer engagement technology solutions,
today announced that TMC, a global, integrated media company, has
named four ibex technology solutions --
Wave X, RefleCX,
Training Simulator, and
Social
Reputation Management -- as 2022 CUSTOMER Product of the
Year Award winners.
The 2022 CUSTOMER Product of the Year Award
recognizes companies that are advancing the contact center, CRM and
teleservices industries one solution at a time. The award
highlights products which enable their clients to meet and exceed
the expectations of their customers.
“This is a proud moment for all of us at ibex and further
independent industry validation that our technology solutions for
digital-first, omnichannel customer experience are best-of-breed,”
said Chad Rycenga, EVP, Commercial and Client Operations, ibex. “We
continue to invest in innovative technologies that enable us to
deliver the best possible CX for our clients. From training
to reputation management, and every step in between, ibex is there
to help our clients enhance their CX to drive higher customer
satisfaction, loyalty, and retention.”
- Wave X is ibex’s purpose-built technology platform for
improving customer interactions, contact center performance, and
client outcomes.
- RefleCX is ibex’s CX survey platform for efficient survey
delivery, end-to-end feedback analytics, real-time issue
resolution, and customer experience, at scale.
- ibex’s Training Simulator provides a virtual training
environment that enhances the training experience and accelerates
the path to proficiency by enabling contact center agents to train
in a simulated environment.
- Social Reputation Management is ibex’s all-in-one social
engagement platform that allows clients to centralize, respond, and
influence online feedback and reviews as well as mobilize their CX
teams for complete social media management.
“On behalf of both TMC and CUSTOMER magazine, it is my pleasure
to honor ibex with 2022 Product of the Year Awards for four
solutions,” said Rich Tehrani, CEO, TMC. “ibex’s Wave X, RefleCX,
Training Simulator, and Social Reputation Management solutions have
proven deserving of this elite status and I look forward to
continued innovation from ibex in 2023 and
beyond.” About
ibex ibex delivers innovative business process
outsourcing (BPO), smart digital marketing, online acquisition
technology, and end-to-end customer engagement solutions to help
companies acquire, engage, and retain valuable customers. Today,
ibex operates a global CX delivery center model consisting of 34
operations facilities around the world, while deploying
next-generation technology to drive superior customer experiences
for many of the world’s leading companies across retail,
e-commerce, healthcare, fintech, utilities and
logistics. ibex leverages its diverse global
team of over 35,000 employees together with industry-leading
technology, including its Wave X platform, to manage nearly 200
million critical customer interactions, adding over $2.2B in
lifetime customer revenue each year and driving a truly
differentiated customer experience. To learn more, visit our
website at ibex.co and connect with us on
LinkedIn. TMC’s
CUSTOMER Magazine TMC’s CUSTOMER magazine premiered
in September 2012 and is the industry’s new, definitive source for
news, product information, and strategies for communications that
engage customers and potential customers. Each issue of CUSTOMER
includes news and insights on the latest developments in agent
training, analytics, ERP, IVR, social CRM solutions, mobile apps,
workforce management and more. Please visit
http://customer.tmcnet.com for more
information. About
TMC Through education, industry news, live events and
social influence, global buyers rely on TMC's content-driven
marketplaces to make purchase decisions and navigate markets. As a
result, leading technology vendors turn to TMC for unparalleled
branding, thought leadership and lead generation opportunities. Our
in-person and online events deliver unmatched visibility and sales
prospects for all participants. Through our custom lead generation
programs, we provide clients with an ongoing stream of leads that
turn into sales opportunities and build
databases. Additionally, we bolster brand
reputations with the millions of impressions from display
advertising on our news sites and newsletters. Making TMC a
360-degree marketing solution, we offer comprehensive event and
road show management services and custom content creation with
expertly ghost-crafted blogs, press releases, articles and
marketing collateral to help with SEO, branding, and overall
marketing efforts. For more information about TMC and to learn how
we can help you reach your marketing goals, please visit
www.tmcnet.com and follow us on Facebook, LinkedIn and Twitter,
@tmcnet. Media Contact:Dan
Burrisibexdaniel.burris@ibex.co
Investor Contact:Daniel
Bellehsenibexdan.bellehsen@ibex.co
TMC
Contact
Michelle Connolly Marketing Manager203-852-6800, ext.
170mconnolly@tmcnet.com
A photo accompanying this announcement is available at
https://www.globenewswire.com/NewsRoom/AttachmentNg/446faadd-0cd9-4842-ab82-3c9b469daccd
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