ibex Welcomes John E. Thompson as Global Head of Sales and Janna Normington as Vice President of Utility Solutions
March 16 2022 - 9:00AM
ibex (NASDAQ: IBEX), a leading global provider of business process
outsourcing (BPO) and customer engagement technology solutions,
today announced that BPO sales veteran John E. Thompson has joined
ibex as Global Head of Sales and utilities industry sales expert
Janna Normington has joined as Vice President of Utility Solutions.
Thompson and Normington bring to ibex deep industry expertise
and sales leadership and will be responsible for accelerating sales
growth in key markets and building on ibex’s 5-year trend of
double-digit growth.
“We are delighted to welcome John and Janna to the growing ibex
team,” said Bruce Dawson, Chief Sales and Client Services Officer.
“Both are outstanding sales leaders with proven success in driving
new opportunities and client relationships in key strategic
markets. ibex is laser-focused on delivering the best CX for its
clients through integrated omnichannel solutions geared for the
digital-first marketplace.”
Thompson, a 15-year BPO industry veteran, is responsible for
leading ibex’s new logo sales engine and increasing the velocity
and size of new business deals. He has spent his career in sales;
most recently Thompson led the North American Sales organization at
Sitel. Prior to entering the BPO space, he ran his own
accounts receivable organization. Thompson began his career selling
SAAS software. He holds a bachelor’s degree from Colorado State
University and a master’s from Creighton University.
Normington will drive ibex’s business in the utilities industry
and help clients enhance their customer experience and amplify
their brand across multiple channels. She previously worked with
utilities at Kandela, where she cultivated utility partnerships and
increased engagement. Prior to her work in the utility space,
Normington worked at 20th Century Fox - Home
Entertainment. She holds a bachelor’s degree from Loyola
Marymount University and attended graduate school at California
State University, Los Angeles.
About ibex ibex delivers innovative
business process outsourcing (BPO), smart digital marketing, online
acquisition technology, and end-to-end customer engagement
solutions to help companies acquire, engage, and retain valuable
customers. Today, ibex operates a global CX delivery center model
consisting of 34 operations facilities around the world, while
deploying next-generation technology to drive superior customer
experiences for many of the world’s leading companies across
retail, e-commerce, healthcare, fintech, utilities and
logistics.
ibex leverages its diverse global team of over 35,000 employees
together with industry-leading technology, including its Wave X
platform, to manage nearly 200 million critical customer
interactions, adding over $2.2B in lifetime customer revenue each
year and driving a truly differentiated customer experience. To
learn more, visit our website at ibex.co and connect with us on
LinkedIn.
Media Contact:Dan
Burrisibexdaniel.burris@ibex.co
Investor Contact:Daniel
Bellehsenibexdan.bellehsen@ibex.co
A photo accompanying this announcement is available at
https://www.globenewswire.com/NewsRoom/AttachmentNg/85ec6412-ab20-4c7b-bc9b-9eac2d8d54f2
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