ibex Showcases Innovative Healthcare Customer Experience Solution at ViVE 2022
March 07 2022 - 9:30AM
ibex (NASDAQ: IBEX), a leading global provider of business process
outsourcing (BPO) and customer engagement technology solutions, is
showcasing its innovative customer experience (CX) solution
designed for healthcare companies at ViVE, the industry’s new
health information technology event from CHIME and HLTH, at the
Miami Beach Convention Center from March 6-9.
By connecting the touchpoints throughout the healthcare customer
experience lifecycle, from patient or member enrollment to payment,
billing and collections, ibex Health CX enables a seamless
digital-first experience. The ibex Heath CX solution integrates
voice, chat, email, text and social media to facilitate engagement
on a more personal level using a patient or member’s preferred
communications platform.
ibex brings to bear its expertise from outside healthcare,
serving some of the world’s great consumer brands, to deliver an
end-to-end customer experience that meets the growing demands of
today’s healthcare consumers.
The ibex Health CX solution is scalable and spans the healthcare
ecosystem, including:
- Patient Support – Registration, Appointment
Scheduling, Eligibility Verification, Benefit
Authorization
- Provider Support – Billing and Collections,
Denial Management, Telehealth, Virtual Waiting Room, Chronic Care
Management, Remote Patient Monitoring, Reputation
Management
- Member Support – Enrollment, Member Services,
Population Health, Improving Outcomes
“Healthcare consumers today expect a seamless digital-driven
customer experience with a personal touch,” said Dave DeLellis, GM,
Healthcare at ibex. “To retain and grow their patient and member
base, healthcare companies need to digitally transform and elevate
the experience to keep pace with growing consumer expectations.”
About ibex ibex delivers innovative
business process outsourcing (BPO), smart digital marketing, online
acquisition technology, and end-to-end customer engagement
solutions to help companies acquire, engage, and retain valuable
customers. Today, ibex operates a global CX delivery center model
consisting of 34 operations facilities around the world, while
deploying next-generation technology to drive superior customer
experiences for many of the world’s leading companies across
retail, e-commerce, healthcare, fintech, utilities and
logistics.
ibex leverages its diverse global team of over 35,000 employees
together with industry-leading technology, including its Wave X
platform, to manage nearly 200 million critical customer
interactions, adding over $2.2B in lifetime customer revenue each
year and driving a truly differentiated customer experience. To
learn more, visit our website at ibex.co and connect with us
on LinkedIn.
Media Contact:Dan
Burrisibexdaniel.burris@ibex.co
Investor Contact:Daniel
Bellehsenibexdan.bellehsen@ibex.co
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